Meet the Team Gaming Laboratories International EMEA
NAME James Illingworth ROLE
VP of Client Services EMEIA START DATE WITH GLI May 2013 COUNTRY OF BIRTH England, United Kingdom. COUNTRY OF RESIDENCE Yorkshire, God’s own country. LANGUAGES English and Yorkshire! REGIONAL RESPONSIBILTIES I serve and support clients within the EMEIA region; however, we assist them in delivering their services and products to all globally regulated markets. Tis is what makes the job so challenging and rewarding. EXPERTISE/BACKGROUND I have been in gaming and the casino industry for... Too many years now. My background is in land-based casino supply chain, and 11 years
NAME Chris Davies ROLE VP of Sales EMEIA START DATE WITH GLI 2016 COUNTRY OF BIRTH Wales COUNTRY OF RESIDENCE I live in Wales, but my football heart is in the red side of Manchester. LANGUAGES English and some tiny Italian with my sales team colleagues REGIONAL RESPONSIBILTIES Supporting all EMEIA-based clients with a full range of GLI family service offerings across every globally regulated jurisdiction. Tere is always something new on the horizon, with the hot topic right now being Brazil. EXPERTISE/BACKGROUND Many MANY years ago I completed a degree in Information Technology and Business Studies and since that time have always been involved in this sector, with IT and latterly before GLI mainly Data Center technology.
24
now within GLI and iGaming and security certification. HOBBIES/INTERESTS I love my holidays and family time; I am married to Jane with two boys Hugo 22 and Harry 18. We also have two dogs (Freddie, a Lhasa Apso, and Jack, a Cockapoo) who seem to enjoy my company and demand it. I am a season ticket holder for Halifax Town Football Club and many friends and clients know how much I suffer every weekend. WHY DID YOU JOIN GLI? A couple of senior people in the company told me some stories. It cannot have been all bad as I am still here. Joking apart, there was a challenge, a clear role, and there still is today, and I enjoy it. WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE? People, we have a great team in all
departments within GLI globally. We also work with some companies and individuals who, as clients, need us to deliver on their behalf in sometimes very demanding circumstances with ever-shortening timelines. Meeting these is very satisfying, along with building new relationships on the way. WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE? Along with my colleague Chris Davies, we manage and support the EMEIA sales team to ensure our
I would consider that I have expertise across all aspects of the industry and GLI services, however with more of a focus on iGaming. HOBBIES/INTERESTS Away from work for me is all about family time with my partner Ann- Louise, and it is also great to have our daughter Emily return to live in the area after many years away studying and is now fully qualified as a Vet. I love all sports; however, I tend to be watching more than participating these days. WHY DID YOU JOIN GLI? It was completely by chance that I joined the gaming industry, but it turned out to be the best move I have
ever made. I got a great impression from the first people I met about the passion and culture they had for their business. Within 12 months of joining, my decision was further justified as the company was acquired by GLI, the value to clients was new services, a truly global reach, and still dealing with the teams that they had established relationships with. It’s a win-win. WHAT DO YOU ENJOY MOST ABOUT YOUR ROLE? Te people – I’m hugely proud that every single person within GLI contributes to the success of our clients. Within the EMEIA sales team, it is great to see individual progression and growth and for clients to see their businesses go from strength to strength. Our sales team now is in excess of 30 people with 18 nationalities, so we are ideally placed to support clients culturally, with local language and time zones.
I feel that the whole industry is very inclusive and supportive of everyone.
ever-increasing client range gets great customer support, whether it be from account management or onboarding through the new business division. WHAT ARE THE BIGGEST CHALLENGES? We have new challenges every day, and this is what excites us and brings some variety to the role. Yes, many submissions are repetitive or similar, but we may have new technologies and services that we get involved with early doors to help clients on their journey. WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS? It’s all about the journey and the relationships built. Despite some testing deadlines and regulations, for me, it’s the satisfaction of experiencing when, as a partner, we get them there on time and on budget.
WHAT RESPONSIBILITIES DO YOU HAVE IN YOUR ROLE? Te most important element of my responsibility and I say this jointly along with my friend and colleague James Illingworth, is that we are here to ensure that our clients receive first-class customer service. Tis is achieved the by the total support of the sales team and wider parts of the GLI Delivery Team. WHAT ARE THE BIGGEST CHALLENGES? We are seeing game complexities increasing and time to market decreasing. However, as GLI is a truly global organisation this enables us to deliver against these challenges. We have people across multiple time zones. Tat means if required, a client’s submission can be worked on 24/7. WHAT DO YOU LIKE ABOUT WORKING WITH CLIENTS? Te joint journey that we are all on. We are all learning all of the time, and I specifically enjoy the relationships and trust we see mutually with our clients.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124 |
Page 125 |
Page 126 |
Page 127 |
Page 128 |
Page 129 |
Page 130 |
Page 131 |
Page 132 |
Page 133 |
Page 134 |
Page 135 |
Page 136 |
Page 137 |
Page 138 |
Page 139 |
Page 140 |
Page 141 |
Page 142 |
Page 143 |
Page 144 |
Page 145 |
Page 146 |
Page 147 |
Page 148 |
Page 149 |
Page 150 |
Page 151 |
Page 152 |
Page 153 |
Page 154 |
Page 155 |
Page 156 |
Page 157 |
Page 158 |
Page 159 |
Page 160 |
Page 161 |
Page 162 |
Page 163 |
Page 164 |
Page 165 |
Page 166 |
Page 167 |
Page 168 |
Page 169 |
Page 170 |
Page 171 |
Page 172
