with client success managers focused on client needs. We are allocating key people in the company that can manage clients’ requests in a proper way. Clients like to talk with somebody who can make decisions, not working with a link in a long chain to deliver messages from clients to decision makers. In this way we are accelerating problem resolution with clients which is very important, especially during the first two- or three-months post-launch when clients are growing and building their teams, building their processes and the effectiveness of our cooperation as a partner because we are not making money on the set-up fees.


We make money from the client's growth in the long term which is why we focus on having big clients on the platform because our solution is powerful enough to deliver for them.


Artur: Good technology is when you don't even notice. I think the main outcome for our customers would be more transparency and less involvement in technical questions, if at all. It may sound a little bit


vanilla, but still, it has very particular use cases. For example, nowadays our clients, when they request the product, they struggle with some communication ping-pongs when they try to get access to the product. If they have some defect or issue, it's not very transparent for them to see what happens under the hood. Our aim over the next six months would be to resolve that.


Oleksandr: Tere is still plenty of room for improvement. One of them is building products that are really fit for individual markets and building country-specific products focused on making money in a particular territory where everything is ready for a client to come in and just add some marketing aspects, operational teams and start making money as soon as possible.


Artur: Te focus for us is following those geos and having dedicated set- ups to make our products even better for different markets, as well as continuing to work on automation and data privacy.


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