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INDEX
A
Accountability
Appearing Before Select Committees 26
Appearing Before the Public Accounts Committee 26
Best Practice for Audit Committees in Government 18
Fast Stream Assessment Centre Coaching Workshop 63
Improving the Effectiveness of Your Audit Committee 18
Induction Seminar for Audit Committee Members 18
Introduction to Public Accountability for Chief Executives 17
SCHOR 360º 13
Training for Board Members of Non-Departmental Public Bodies 18
Well-Informed Non-Executive, The 18
Administrative Skills and Development
Developing Effective Administrators 60
Developing Future Leaders and Managers 60
Developing the Team Player 61
Analysis and Use of Evidence
Analysis and Use of Evidence (for Grade 7 or above) 48
Analysis and Use of Evidence 48
Data Analysis and Presentation for Specialists 93
Data Analysis and Presentation using Excel 49
Economics for Policy Making 29
Essential Skills for Government Social Research 93
Introduction to Statistical Analysis using Excel 93
Presenting Data and Analysing Statistics 49
Refresher Programme in Statistical Analysis 93
PSG Condensed 54
Training for Social Researchers 93
Audit
Audit, Review and Assurance 67
Best Practice for Audit Committees in Government 18
Core Audit Practical Skills Programme 67
Establishing and Managing an Audit, Review or Assurance Function 67
IIA Advanced Diploma Scheme 67
IIA Diploma Level Scheme 66
Improving the Effectiveness of your Audit Committee 18
Induction Seminar for Audit Committee Members 18
Introduction to Systematic Auditing 66
Systematic Audit, Review and Assurance Practical Skills 67
B
Board and Governance
Best Practice for Audit Committees in Government 18
Effective Board Member, The 18
Induction Seminar for Audit Committee Members 18
Introduction to Public Accountability for Chief Executives 17
Training for Board Members of
Non-Departmental Public Bodies 18
Well-Informed Non-Executive, The 18
Briefing (see Ministerial Support)
Business Management
Business Cases and Decision Making 41
Business Change Management Practitioner 52
Business Planning 52
Business Process Improvement 49
Business Tools in a Nutshell 1 – PEST, SWOT and the rest! 54
Business Tools in a Nutshell 2 – Problem solving 54
Business Tools in a Nutshell 3 – Decision making 54
Business Tools in a Nutshell 4 – Introduction to Soft Systems Methodology 54
Creative Problem Solving 58
Customer Service Excellence 39
EFQM Licensed Assessor Training 49
Innovation at Work 52
LEAN 49
NAO Efficiency Toolkit 54
Objectives and Performance Measures
in the Spending Review Context 38
Practioners Achieving More with Less Workshops 16
Preparing Business Cases 47
Service-Level Agreements 40
C
Career Development
Aspiring to the Senior Civil Service 15
Aspiring to the Senior Civil Service – Regional 15
Assessment Centres Demystified 60
Career Planning for Senior Women 59
Executive Coaching 19
Explorer 16
Fast Stream Assessment Centre Coaching Workshop 63
From the Perfect CV to the Perfect Interview 59
Interviewee Skills – maximising your impact at interviews to get the job you want 59
Leaders UnLtd 16
Leadership Development for Senior Women 15
Preparing for Top Management 16
Raising Your Profile – Image Management 56
River™, The 59
Senior Development Programme for Professionals 59
Shattering the Glass Ceiling 60
Transitions in Career and Life Development 61
Change Management
Change Tools for Senior Civil Servants 14
Introduction to Navigating Change 17
Managing Change 20
PSG Condensed 54
Citizen Engagement (see Customer Service and Citizen Engagement)
Climate Change (see Sustainability)
Coaching and Mentoring
Coaching and Mentoring 53
Coaching Supervision 53
Executive Coaching 19
Introduction to Coaching and Mentoring Practice 53
Life, Career and Pre-Retirement Coaching 61
Manager as Coach – Coaching Skills Development, The 53
Mentoring and Coaching Partnerships 53
Communications and Marketing
Cascading Information 58
Communicating with Impact 56
Communication and Interpersonal Skills for
Professional Advisers 58
Communications and Marketing for the SCS 42
Government Communications Foundation Programme 72
Stakeholder Engagement 72
Strategic Communication Planning 72
Strategic Leadership for Communicators 72
PSG Condensed 54
Consultancy Skills
Building a Balanced Scorecard 49
Consultancy for Learning and Development Professionals 87
Developing Consultancy Skills 50
Diploma in Management Consultancy – Distance Learning Option 50
Fundamental Consultancy Skills 50
Measuring Organisational Performance – Introduction 50
Practical Benchmarking 50
Soft Systems Methodology 50
Staff Inspection Techniques 77
Staff Inspection Techniques, Certificate in 77
Customer Service and Citizen Engagement
Customer Insight 39
Customer Journey Mapping 39
Customer Segmentation 39
Customer Service Excellence 39
Managing Customer Complaints 39
Self-assessment using Customer Service Excellence (The Government Standard) 39
PSG Condensed 54
D
Disabled People
Improving the Life Chances of Disabled People 60
Influencing and Promoting Disability Awareness 69
Personal Development for Disabled People 60
Diversity (see Equality & Diversity)
E
E-Learning (see also Virtual School)
Finance Skills for All 48
Strategy Exchange 19
Third Sector Commissioning 44
Economics
Economics for Policy Making 29
Government Economics Service Induction 68
How to Appraise Policies, Programmes and
Projects and Impact Assessments 68
Macroeconomics: Refresher and Update 68
Microeconomics: Refresher and Update 68
Option Appraisal for Economists 68
Refresher in International Economics 68
Refresher in Microeconomics of Public Policy 68
Employee Engagement
Effective Manager 1 34
People Management Skills for Senior Staff 34
Equal Opportunities (see Equality & Diversity)
Equality and Diversity
Best Practice in Disability Management 46
Cross-Cultural Communication 42
Discrimination Law and the Public
Sector Duties 46
Diversity Excellence Model™: an Introduction, The 69
Equality Impact Assessment – Mainstreaming Equality/Diversity into Policy Making and Service Delivery 29
Essentials of Equality/Diversity – Taking an Inclusive Approach, The 42
Managing Diversity 69
PSG Condensed 54
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