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CONTINUOUS IMPROVEMENT

CONSULTANCY SKILLS

Fundamental Consultancy Skills

Certificate in Management Consulting Essentials core programme

For those considering a move into management consultancy from a functional discipline or those wishing to obtain an introduction to the skills and knowledge needed in the field of management consultancy. Themes include the consultancy role; the consultancy cycle; the client consultant relationship; effective communication; effective project delivery; and structured knowledge, research and analysis. This programme provides an opportunity to try out a variety of fundamental techniques as part of a consultancy team. Those wishing to obtain the Chartered Management Institute (CMI) Certificate in Management Consulting Essentials will be required to maintain a personal development portfolio. Additionally, the learning outcomes from the programme will be tested via your submission of a written assignment, which is assessed externally by the CMI.

Programme Director Terry Mills

Code Length Price

FCS 5 days £2,300

Venue Dates

Sunningdale 12-16 Apr 10, 7-11 Jun 10, 13-17 Sep 10, 25-29 Oct 10, 29 Nov-3 Dec 10, 24-28 Jan 11

For further information Stephanie Benham 01344 634 057, gtn 3803 4057 stephanie.benham@nationalschool.gsi.gov.uk nationalschool.gov.uk/fcs

For those pursuing qualifications in management consultancy, we offer the Certificate in Management Consultancy Essentials and the Diploma in Management Consultancy. The qualifications consist of two stand alone open programmes seen on this page (Fundamental Consultancy Skills and Developing Consultancy Skills). There is also a distance learning option for the Diploma. The National School is an approved centre for the Chartered Management Institute (CMI) qualifications and these have been developed in partnership between the CMI and the Institute for Business Consulting (IBC). See page 77 for more information about these qualifications.

Developing Consultancy Skills

Diploma in Management Consultancy core programme

For those who wish to develop the knowledge, skills and behaviours to operate as the leader of a management consultancy intervention and work closely with clients on organisational change. You’ll develop your interpersonal skills, with themes covered including personal style; how change impacts on individuals and groups; engaging, influencing and persuading clients; communicating with impact; as well as the ‘harder’ skills of effective planning and management of a consultancy project at this level. If you wish to obtain the Chartered Management Institute (CMI) Diploma in Management Consultancy, you’ll be required to maintain a personal portfolio demonstrating personal learning and growth. In addition, the learning outcomes from this programme will be fully tested by the submission of two written assignments and a short presentation and interview about a work-based project.

Programme Director Terry Mills

Code Length Price

DCS 4 days £2,010

Venue Dates

Sunningdale 25-28 May 10, 26-29 Jul 10, 26-29 Oct 10, 1-4 Feb 11, 22-25 Mar 11

For further information Stephanie Benham 01344 634 057, gtn 3803 4057 stephanie.benham@nationalschool.gsi.gov.uk nationalschool.gov.uk/dcs

Diploma in Management Consultancy – Distance Learning Option

For those who wish to develop the knowledge, skills and behaviours to operate as the leader of a management consultancy intervention and work closely with clients on organisational change. You’ll cover the same syllabus as those attending the Developing Consultancy Skills (DCS) programme (see above) but through a distance learning option. The programme comprises four modules and you will work through the material following a structured approach over a 12 week period of study. Your progress will be monitored throughout the programme and if you wish to obtain the Chartered Management Institute (CMI) Diploma in Management Consultancy, you’ll be required to maintain a personal portfolio demonstrating personal learning and growth. In addition, the learning outcomes from this programme will be fully tested by the submission of two written assignments and a short presentation and interview about a work-based project.

Programme Director Terry Mills

For further information Stephanie Benham 01344 634 057, gtn 3803 4057 stephanie.benham@nationalschool.gsi.gov.uk nationalschool.gov.uk/dcsd


INTERNAL CONSULTANCY

Practical Benchmarking

For those leading, supporting or contributing to benchmarking projects who need to understand and use appropriate tools and techniques. This programme covers benchmarking, its types, uses and role in improving business performance; planning a study and getting started; collecting data; and implementing improvement and project review.

This course is tailored and delivered to your organisation’s requirements.

Programme Director Terry Mills

For further information Debbie Evans 01344 634 298, gtn 3803 4298 debbie.evans@nationalschool.gsi.gov.uk nationalschool.gov.uk/dbmk

Measuring Organisational Performance – Introduction

For consultants and those required to advise managers and clients on reviewing or developing organisational performance measurement systems. This programme offers a balance between theory and practise. Themes covered include the need for performance measurement; key models and techniques and how to use them effectively; setting the strategic agenda; developing objectives, performance indicators and targets; and some of the commonly encountered implementation issues and challenges.

This course is tailored and delivered to your organisation’s requirements.

Programme Director Terry Mills

For further information Debbie Evans 01344 634 298, gtn 3803 4298 debbie.evans@nationalschool.gsi.gov.uk nationalschool.gov.uk/mopo

Soft Systems Methodology

For consultants and others involved in strategic and organisational reviews and the improvement of business systems and processes. This programme looks at the use of Soft Systems Methodology (SSM) as a development tool to aid in the understanding of often complex problems and the development of options for improvement. You will learn how to apply the seven-stage methodology, define core functions and related activities, identify the root cause of problems and re-engineer processes selectively.

This course is tailored and delivered to your organisation’s requirements.

Programme Director Terry Mills

For further information Debbie Evans 01344 634 298, gtn 3803 4298 debbie.evans@nationalschool.gsi.gov.uk nationalschool.gov.uk/ssmo Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104