Insight
GLI EUROPE INTERVIEW José Zuluaga & Western Tsogorani
We’ve established relationships with clients for many, many years, and when you have so much overlap between different departments, we often travel to see customers alongside the client services team. We represent GLI from both sides, from the sales point of view and from the technical point of view so we can answer almost any question that might arise.
P46 NEWSWIRE / INTERACTIVE /
247.COM
compliance department and we speak to the gaming boards about the latest technologies on the market. It’s not just about reviewing a particular product, but also about making the gaming board aware of the latest technologies affecting the gaming sector. It’s better to bring the regulators up to speed, as opposed to surprising them with a brand new concept.”
Another aspect of the Technical Manager’s role at GLI Europe is in helping clients understand the regulations and how they apply to their products, to the degree that José and Western conduct pre- compliance or pre-certification tests. During these pre-tests GLI reviews new products or concepts from a compliance point of view, judging whether they’ll pass or be close to passing certification. GLI does not provide any sort of advice as how to go about addressing the issues, instead it’s an interpretation of the regulator’s stance. “Regulation is open to interpretation, so its never a black and white issue when it comes to meeting compliance,” says Western. “So we might see functionality that seems border line - something you could argue either way. Our view is
not to consider that a fail, but to approach the regulator and indicate that, in our opinion we feel that that the functionality meets the intent of the regulation and ask for their view on the matter.”
Every conversation we have with GLI in Holland underlines the connectivity of its staff with the end client, the ability of each person to be both technically minded and comfortably hold their own in face-to-face client discussions. GLI wants the person testing products to be the same person getting on a plane to meet the client and talk through the submission. “It’s something that plays into our history with the company,” explains José. “We’ve established relationships with clients for many, many years, and when you have so much overlap between different departments, we often travel to see customers alongside the client services team. We represent GLI from both sides, from the sales point of view and from the technical point of view so we can answer almost any question that might arise.”
You have to have different departments in an
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