Insight
GLI EUROPE INTERVIEW José Zuluaga & Western Tsogorani
José Zuluaga , Technical Manager, GLI Europe
José Zuluaga is Argentinian and has been part of the GLI Europe team since 2002. He started as a Spanish speaking test engineer, but today is a technical manager, taking care of a group of engineers assigned to clients to help them through the certification process, from initial submission, daily issues, status updates and approval requests.
Western Tsogorani Technical Manager, GLI Europe
Western Tsogorani is from Zimbabwe and has been with GLI Europe for 14 years. Starting as a test engineer, Western began working mostly with land-based clients but has since become a specialist in iGaming.
Connecting the dots between products, clients and testing
In land-based gaming, each jurisdiction has its own regulations, but for the most part they’re more-or-less the same, whereas the approach in iGaming is dramatically different when you compare Italy against Denmark or Spain. No two markets are the same, which makes my job both complicated and really interesting too.
José Zuluaga and Western Tsogorani have been essential components of the testing team at GLI Europe for the best part of a deacade-and-a-half, working hand-in- hand as an integral part of both the testing process and the client servicing team
José Zuluaga came to the Netherlands 16 years ago and has been part of the GLI Europe team since 2002. At the time, GLI was looking to expand its services into Spain and needed a Spanish speaker as part of its dedicated test engineering team. Almost a decade and a half later, José is currently a technical manager, taking care of a group of engineers assigned to clients to help them through the certification process, from initial submission, daily issues, status updates and approval requests. “We are project managers if you will,” explains José. “I predominately take care of the land-based clients.”
Western Tsogorani is from Zimbabwe, but has been resident in Holland for 15 years, with 14 spent with GLI. Like José, Western studied to become a test engineer, something that Western believes is different to any other vocation. “I don’t think anything prepares you for compliance testing,” says Western. “It’s such a specific, niche market. I started as a test engineer working mostly with land-based clients and was really involved when the Swiss market and Lithuania market opened up in the early 2000s.”
Western was a test engineer for five years, before being promoted to senior engineer, and since then it’s been a rapid rise; within one year of becoming a senior engineer he was promoted to technical
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manager, handling direct and daily contact with GLI’s clients. It’s this level of technical and personal contact that defines GLI’s European team. “Our role is to maintain harmony within the team and the reason why we’ve assigned specialised personnel to deal with specific clients is to ensure that the same people are talking with each other everyday. We become specialists for that client, we become part of their own team.”
Having evolved within his role to specialise in iGaming, Western oversaw the roll out of online gaming in Italy, through to Spain and then jurisdiction by jurisdiction across the whole of Europe. “One of the things that I think is striking about iGaming, is the differences between the various European jurisdictions,” states Western. “In land-based gaming, each jurisdiction has its own regulations, but for the most part they’re more-or-less the same, whereas the approach in iGaming is dramatically different when you compare Italy against Denmark or Spain. No two markets are the same, which makes my job both complicated and really interesting too.”
While a key part of José and Western’s roles is liaising with clients, the majority of the work is actually behind the scenes, mandating the team to project manage each aspect of the testing procedure. “Tough
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