Insight GLI EUROPE INTERVIEW José Zuluaga & Western Tsogorani
we’re not involved in the physical testing, José and I need to maintain an overview of what’s going on from a high level vantage point, especially when a new product comes in for testing or a new market opens up,” explains Western. “We discuss with the engineers how the product works and see if there are any concerns from a compliance standpoint. We also meet with the regulators to discuss common issues found either in the reports or by our different test labs.”
In addition to day-to-day activities, both Technical Managers attend operational meetings at the start of the week to address resources, work loads, team and job allocations, manage expertise levels, and continue to cross train engineers between different teams in case workloads need to be shared. “Te sharing of resources and the workload balancing is something that should be invisible to the client,” says José. “So if Western’s team has an important submission to complete in a short timeframe, we look at what resources we can share, what training is required? Clients not only want their products on time, but also on budget and it’s to both of these factors that we have to dedicate our time and energies.”
Te balancing of resources to deliver the project on time and budget is the biggest challenge for both Technical Managers, in which José and Western need to make sure that they assign
exactly the right people to the exactly the right projects at a global level. GLI won’t compromise the quality of its work, but must also work within specific budget constraints, something that Western describes as being the toughest part of his job. “If a client doesn’t agree with our compliance determinations, we escalate through the compliance department.,” says Western. “It’s something the client doesn’t see or know about, which is why we’ve started to perform workshops where we explain exactly how the testing process functions from start to finish. If our clients understand our testing criteria, then internally they can apply the same to their products before submission, which means they can catch many of the issues internally and speed through the actual submission process.”
José explains that working more closely with clients means that information is provided to GLI at an earlier stage in the project’s lifecycle than would have previously been the case. Clients can then choose to work in a reactive or proactive way with GLI, either waiting for José’s teams to request everything they need, or provide what Western describes as a ‘full submission package,’ which encapsulates everything in one bundle. Not only does this make life easier for the engineers, but it vastly speeds up the process - which is a good thing for everyone.
Being a truly global business means that GLI is
able to synch its projects with global clients at the local level. If letters of approval need submission in South America, for example, GLI coordinates with its offices in New Jersey to continue the submission process to deliver the report on time, and on the day it was estimated. “Saving time is critically important as we’re always working against different time zones,” states Western. “Regardless of the fact we’re located in the Netherlands, we are testing for anywhere and everywhere in the world. So when we are working with clients, locally or in a different time zone, having everything in advance, having everything on time, makes a big, big difference.”
Every company is trying to improve its products and come up with new ideas, launch the latest platforms and deliver innovative technologies; they want to present to their customers new gaming ideas, original features and unique concepts. In order to facilitate this creative process, GLI meets with clients at the prototype stage, pouring over the cutting-edge platforms, taking to pieces the new technologies in order to interpret them from a compliance perspective.
“Gaming moves a lot faster than the regulations designed to contain it, so we identify potential issues, we look at new technologies or new concepts and ask how they fit the scope/framework of the law for different countries,” describes José. “We approach our
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