Insight
GLI EUROPE INTERVIEW Margit de Kever
When a problem arises it's not that
the product is defective, it's an issue that needs to be resolved. Most of the time an issue arises due to a jurisdictional requirement we are testing against, in which case we identify the issue and discuss the
problem directly. We don't throw it back and demand the client come back to us when they find the
answer, we ask if there's anything we can do to help? I have yet to
meet a client that's become angry or disappointed when I mention there’s something wrong.
ensuring greater security, but do clients appreciate both the extra cost and time involved in ensuring such a thorough process is completed? What's the difference between a certificate from GLI and one from a testing rival? "I believe the answer concerns the game design and whether it's working correctly," said Margit. "It's something that's especially obvious the more complex games become. I have my mathematicians in contact with clients to discuss each element of the game, from RNG to RTP calculations. It is unusual to find issues that have a huge impact on game math, but we see frequent problems with RTP and jurisdictional requirements that clients need to overcome. Tey can also be simple, such as reel stops not matching, or artwork saying something different from the RTP, but that' style effort that my mathematicians put into their work.
because it was so complex. Tat's both challenging and fun. In the commercial world of mathematicians, it's rare to see such variety and complexity. When you start your day wondering how you're going to solve this beautiful problem, both on time and on budget, it's exciting and a continuous learning curve as the gaming industry continues to push the boundaries of game design."
THE ULTIMATE Q&A GLI’s clients ask the same questions - they want
to know how long the test will take and how much will it cost? Margit is approaching the client with questions in return, to gather as much information as possible to ensure we’re working within the correct scope. what is your game, how are you going to use it, which jurisdictions are you targeting? “. “. Te extra value that GLI provides is that we test everything ourselves. We start with the source code review and conduct thorough data analysis of every aspect of the software."
Everyone knows GLI - they know the brand, the global reach of the business and the fact that GLI tests and certificates products for the gaming industry with great quality. For game developers it's even simpler - securing a piece of paper on time and budget. Testing is a process that consists of time and cost with a singular end result, but the fundamentals also include security, probity and support. Scrutiny of all aspects of the game is a principle from which GLI will not waiver. "I love working at GLI because we 'really' test our client's products," states Margit. " We limit our testing to what is necessary, but that means scrutinizing the source code to find out if there's anything wrong at that level. When we conduct the data testing of the final outcomes, our client might say that their RNG is random up to 50 million outcomes, but we need to ensure that every outcome between 0-50 million is random. If GLI certifies a game as random - it is."
It's a solid argument of course, greater scrutiny
In terms of testing, the quality of the work is always GLI’s first priority. While it’s clear that every member of Margit’s team, right through to the engineering team and compliance do their utmost to meet client timelines, it’s the project that determines the level of effort required for completion.
"I still like to see GLI as a test lab that’s going to test your product, so you don’t come to us to get a certificate, you come to GLI to get your product tested," explained Margit. "When a problem arises it's not that the product is defective, it's an issue that needs to be resolved. Most of the time an issue arises due to a jurisdictional requirement we are testing against, in which case we identify the issue and discuss the problem directly. We don't throw it back and demand the client come back to us when they find the answer, we ask if there's anything we can do to help? I have yet to meet a client that's become angry or disappointed when I mention there’s something wrong. We see our work as a group effort and a collaborative process, which means that once the product is doing well, we know that we've also delivered great service."
NEWSWIRE / INTERACTIVE /
247.COM P43
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