Insight
GLI EUROPE INTERVIEW Marco Capozzi
someone who really knows the technology and what needs to be implemented,” explained Marco. “Typically, I visit clients to explain the process and describe how we’re going to deliver upon the project. When it comes to the activity itself, auditing, it requires me to be on site, because you can’t conduct an audit over the phone. We need to be there, we need to inspect and record, in order to certify the security procedures. We need to talk to people directly to understand awareness in terms of information security. Te only remote aspect regards access testing, which is the hacking part, which should be conducted remotely because a hacker is not going to be on site, he’s going to be outside the organisation trying to break in.”
GLI’s ISS team currently work with around 80 clients, conducting audits in multiple jurisdictions across the EMEA. Conducting face- to-face meetings with clients as part of the audit means that each team member must be highly qualified, able to answer enquiries immediately and without hesitation. “You can’t keep calling your manager for clarification,” underlined Marco. “Which is why GLI supports all members of the information security team in maintaining professional security qualifications. In addition to the qualifications needed for this role, we allocate time for study, and in some cases there’s mandatory training on campus. Certain certification is required by regulation, while other qualifications are simply beneficial. It
took me about three years to gain all of them and you need to continuously keep yourself up- to-date and typically all certification needs to be maintained.”
As per GLI policy, each member of the professional services team needs to have at least two professional certifications, though in actual fact, Marco’s team each have four. Qualifications at this level are both theoretical and practical, which means that in order to conduct a GLI audit, the ISS team must not only know their stuff, which is a pre-requisite, they must be able to apply the knowledge as part of the audit. A key aspect of the ISS team’s work is the interpretation of regulations to ensure that all security requirements are achieved. Te word to focus upon is interpretation. Where the regulations state the number of security requirements for the audit, the manner in which the auditor tackles each requirement is not defined by the regulator - which is why it’s important that only qualified, professional auditors perform this kind of activity. “Many jurisdictions simply state that you must conduct testing, but they don’t specify the details,” highlighted Marco. “Why? Because that would be too restrictive, so they want to make sure you catch the most relevant vulnerabilities. However, the methodology you use is left to the interpretation of the experts - and you leave that to GLI.”
It might sound strange but an audit is a snapshot. It’s not like testing software, because when you perform an audit you’re testing human beings and their part in following policy procedures, or in other words, the system that’s been put in place to reduce risk. So there is always going to be some volatility in the assessment. However, according to Marco, the goal of every audit is to reduce high risk vulnerability for an organisation. “We gather all kinds of evidence, documents, procedures, interviews, records, logs, any local devices that are required by the regulation,” said Marco. “Te regulations determine what evidence you need, and we store this evidence forever, as we need to prove, not only to the regulator, but also to the client that we did our job properly. After the assessment we present the findings to the client.”
Potentially, GLI could conduct an audit and find differences between another company who performed the same audit. Tis would be acceptable, but if the audit is done properly there’s no possibility that a high risk finding is not identified. It’s also possible that the same person conducting an audit several times, might identify different things, not only because the environment changes, but also because they’ve focused on a different aspect of the audit. According to Marco, an audit is a trade off, you cannot expect to identify everything, on the other hand, you need to make sure that you
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