P ADERBORN , SENNELA GER & DETMOLD 2012
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EHIC can be obtained from Forces Post Offices or by writing to: DD Overseas Branch, Newcastle Upon Tyne, NE98 1YX.
This will be issued for every family member. Forms are available from BFG Post Offices. Alternatively, you can apply online:
www.ehic.org.uk
Compliments and Complaints We are very open and mature about any complaint that you may have. We may be able to use it to improve that service or problem. Please contact the practice administrator or MOIC at your local medical centre if you are having difficulties. If we are unable to resolve these difficulties satisfactorily there and then, you are encouraged to make a formal complaint under under the BFG Health Services complaints procedure. You can also submit your comments/complaint via the online forms on the Garrison website
www.bfgnet.de/paderborn/health.html. Complaints can be made in writing to: Regional Groups Practice Manager, BFG Health Service (Paderborn), John Farmer Building, c/o MRS Sennelager, Talbot Barracks BFPO 16.
Patient Responsibilities
A lot of effort and resources go into making the BFG Health service a success, but we would ask that patients also play their part:
• Please keep to booked appointment times where possible or if you cannot make an appointment please let us know so we can offer that appointment to another patient. It is important to let us know at least five working days beforehand if you need to cancel a hospital appointment. The Garrison Commander takes the issue of those who do not attend booked appointments very seriously and numbers and units are reported.
• Please be polite with staff working in medical centres, they work hard for your benefit.
Incidents of harassment and offensive behaviour will not be tolerated and will be reported to the chain of command.
• Please let staff know if your problem is urgent or an emergency, they will make special arrangements if that is appropriate.
Health Service Standards
Standards expected of the health service are laid out in the patients’ charter standard guide for the health service and we are expected to try and maintain these standards. Where it is not possible the local medical centre will advise you.
The BFG Health Service is managed locally by a team based at the John Farmer Building, Depot 90, Normandy Barracks, Sennelager. The service is essentially a partnership between Army Medical Services, SSAFA and Guys & St Thomas NHS Trust with HQ based at Wegberg. Local management is led by a Garrison Clinical Advisor (GCA), Locality Manager (LM) and Hospital Operations Manager. For information or contact please call: Tel: 05254 982 4551 (Mil 79 4551)
Looking for work?
If you are a health professional or looking for clerical/support openings in our challenging but positive environment please contact either the LM (05254 982 4551) or make contact with the practice administrator or senior nurse at your local medical centre. Very often there are vacancies for dependants and we would give you a warm welcome.
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