ONBOARD ENTERTAINMENT Google glass gets go-ahead
Google Glass has been trialled by the passenger services team at Copenhagen Airport, working alongside the tech research group SITA Lab. “The feedback from our passengers and service team has been overwhelmingly positive,” said Marie-Louise Lotz, director customer care, Copenhagen Airport. “We found Google Glass very easy to use and more user-friendly than other devices such as tablets. We can reduce the amount of paper our duty managers need to carry to give great customer service, such as duty rosters, desk allocation sheets, peak prognosis, passenger numbers and cruise arrivals. As the devices are hands-free our managers can engage better with our passengers.” Services such as Google Translate and access to gate, baggage and flight information helped the team to improve dialogue with passengers. Sharing information with colleagues, by using the camera for documentation purposes and publishing photos on a closed work forum, improved the interaction between managers.
All Nippon Airways
Global Eagle Entertainment (GEE) has renewed its IFE contract with All Nippon Airways (ANA). GEE will continue to deliver content and services in multiple languages to ANA, including movies, TV programming, audio content and technical services.
“Global Eagle delivers on ANA’s promise to our passengers to provide an inflight entertainment experience that is new, exciting and relevant to their travels,” commented Yoshikatsu Shinoda, head of IFE for ANA. “We recognie the value
At the Air Transport IT Summit in Brussels, Jim Peters, cto, SITA, said: “SITA has led the way with airlines and airports in trials of wearable technology, including Google Glass. The killer benefit is that this technology is hands-free, enabling a new way of working. However, the trial brought to light some snags in the technology. "The devices need improved scanning capability, battery life and reduced
heating during operation. SITA will continue researching the best ways for this innovative technology to be embraced by airports and airlines.” Passenger reactions varied across the age spectrum. Whereas younger people were excited by the technology, older customers didn't even notice the devices – but when shown how they worked, they liked the benefits.
google.com
Cheap wifi on the way
Interviewed at Farnborough Air Show in July, the head of Thales, Jean-Bernard Levy, predicted that most commercial planes will soon be fitted with wifi, in a technological revolution that would revolutionise civilian air travel. Commented Levy: “In the near future
our customers receive from the journey we take them on each day, and inflight entertainment is one of the hallmarks of providing an exceptional passenger experience.” ANA is the only Japanese airline that has a 5-Star rating for passenger services from SKYTRAX.
globaleagleent.com
the cost of broadband on a plane will fall dramatically so that you can watch TV, access Facebook, or check your bank account while you are inflight and be charged like you are today in a hotel. At the moment, you have a few expensive services that enable you to be connected to the world brought to you only by a few airlines on some long-range flights. ”
thalesgroup.com
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