Exhibition Preview
Conference Programme
SUNDAY September 14 17:30 - 19:00 Welcome Reception Anaheim Convention Center
MONDAY September 15 Anaheim Convention Center Foyer 07:30 - 18:00 EXPO Registration 08:45 - 09.10 Welcome and introduction by Pam Suder-Smith, president IFSA and Alfy Veretto, president APEX. Laura Trevelyan, anchor BBC World News will serve as emcee.
09.10 - 09.50 Keynote address: Airline strategy and focus on the experience
09.50 - 10.30 Aviation 360 - How the 'Internet of Everything' changes everything, Howard Charney, svp Cisco 11.00 - 11.40 New heights in customer service – real-time engagement in the air and on the ground, Dimiter Zahariev, manager, passenger experience development, IATA 11.40 - 12.20 What next? Ways to drive leadership and excel the passenger experience, Lee Silber, motivational speaker and best-selling author 13:30 - 16:00 Break-Out Sessions The afternoon sessions are divided into four topics: • Comfort and ambience • Entertainment and connectivity – content focus • Entertainment and connectivity – technology focus
• Catering and services
16:15 – 17:15 IFSA AGM All IFSA members are strongly encouraged to participate in the interactive discussion about the future of the industry and organisation. An opportunity to meet the Board of Directors. 17:45 - 19:15 APEX Awards Ceremony The industry’s best-of-the-best are awarded at this evening awards ceremony. Passenger Choice Awards™ recognise the best airlines in passenger experience, from ticket purchase to final arrival, and were selected by consumers. The Avion Awards are distributed to airlines and/or vendors for their technological advancements and commitment to the passenger experience. The Lifetime Achievement Award will be presented to an individual whose long-term efforts, dedication and sustained commitment have supported the organisation. 21.00 - IFSA Foundation Casino Night Hilton Anaheim Hotel - Ballroom D Casino Night is a brand new fundraising event for the IFSA Foundation. A great way to win and raise money for the IFSA Foundation.
TUESDAY September 16 07:30 - 8:45 Airline Breakfast (for APEX & IFSA airline members only) Hilton Anaheim Hotel 09:00 - 18:00 EXPO Anaheim Convention Center Halls B,C The aviation industry’s foremost trade show with more than 250 exhibitors featuring the latest and most comprehensive display of airline-related technologies, products and services, organised into the four core areas of Comfort, Ambience, Multimedia and Services. In attendance will be a large crowd of airline executives as airline members attend free.
14:00 - 16:30 IFSA Chefs’ Competition Anaheim Convention Center Hall B IFSA will once again offer a dynamic arena for the onboard industry's most talented chefs from around the world to cook their way to the title of ‘Best InFlight Executive Chef’. Each chef will be provided with a market basket of ingredients from which they will be asked to perform their culinary magic to produce an onboard-ready creation. As an added twist, each of the four selected industry chefs will partner with a local student chef, with a portion of the score going towards this working relationship between industry chef and sous chef. 21:00 - 00:00 IFSA Hospitality Suite Hilton Anaheim Hotel
WEDNESDAY September 17 09:00 - 18:00 EXPO Anaheim Convention Center Halls B,C (IFSA EXPO closes at 16:00) 19:30 - 22:30 APEX & IFSA Social Networking Event House of Blues There will be a live band, dancing, food and drink, and the event will feature themed areas for some added fun. Transportation to and from the Anaheim Hilton will be provided.
THURSDAY September 18 09:00 - 17:00 EXPO (IFSA closed) Anaheim Convention Center Hall C
The OBH team in California Sue, Jeremy and Richard look forward to seeing you there and hearing all your news!
For full programme details take a look at our website
Onboardhospitality.com WWW.ONBOARDHOSPITALITY.COM 29
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