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rather than talking at them. Airlines have dramatically differing needs depending on operating models and geographic regions so we address the business challenges that are individual to each of our customers. We are very aware that the industry landscape is constantly changing and have built in fl exibility in everything we do and offer.
What places you ahead of the pack? Our focus on the end-to- end customer experience with off-the-shelf solutions separates us from the pack. From the moment a traveller gets his reservation in place the experience delivered is transformational for not only the traveller but those serving the traveller. NorthStar Connect has embodied years of airline industry experience and a deep understanding of the latest in consumer mobile solutions into an end-to-end solution unmatched in industry today.
What can you offer your customers that others can’t? At NorthStar Connect we partner with
our customers. We use a consultative approach to best understand their specifi c needs and business objectives before suggesting the best approach for their situation. We stay involved in solution rollouts to ensure success.
What most
surprises you about the business? The industry talks a lot
about customer experience yet the infl ight experience has changed very little. The moment a customer books a ticket until they arrive at their destination very little is done to ensure they have a great experience. There is a huge opportunity to change this in a way that pleases customers and delivers great
profi ts to airlines. Another
surprise is that the technology systems in place today to support the pre-fl ight and infl ight experiences
are either non- existent or archaic and
under supported. Vendors focused on infl ight POS systems, for
example, have underinvested
in providing world-class systems and support. Attractive marketing materials and broken promises from unstable vendors have been the norm, but it is time to change all this, Don’t settle. Look up! We at North
Star switch from a promotion- focused mindset to one concerned with delivering on promises and we are ready to earn your trust. We are betting on our vision!
“The ones who are crazy enough to think that they can change the world, are the ones who do” Steve Jobs
CONTACT To fi nd out more or request a demo: US: 855 946 CONNECT (2666) UK: +44 020 3514 3663
Contact@northstarconnect.com www.northstarconnect.com
TM
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