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GET YOURSELF CONNECTED
with Northstar Connect
NorthStar Connect is a featured asset for airlines that provides its customers with unique and targeted technology to enhance their travel experience. The company leverages more than 100 years of experience in travel to offer the best in service and support for airlines with a selection of products which help airlines improve the effi ciency of their business and meet the needs of today’s traveller before, during and after their fl ight. NorthStar Connect makes life easier for airline employees with its point of sale (POS) and back offi ce solution (BOS) systems, all designed by tech-savvy airline experts whose goal is to help airlines progress and take advantage of the technological improvements all in one place. We talk to president and ceo, Elisabeth Galvin about what makes Northstar Connect tick:
How was the company founded? We believe in a simple vision: an end-to-end effortless and enjoyable experience for the traveller, which also delivers highly profi table results for the travel and hospitality providers. To do this we re-imagined the
various systems and processes with which travellers interact. This scope includes consumer mobile apps, pre-fl ight purchasing, infl ight entertainment, infl ight POS, crew management, destinations purchases
and inventory management. The solution yields higher revenues, lower costs and better customer experiences.
“The winners will be those [airlines] that are able to provide more customer-centric and personalised service.” Nawal Taneja, professor emeritus, Ohio State University's department of aviation
What is your USP? In these competitive times, airlines, hotels, travel agents and aggregators recognise they need to deliver end-to-end traveller experiences that are seamless, low effort, and consistent. If not, they risk losing their customers to competitors. NorthStar Connect has spent many man years building a comprehensive solution that may be deployed in phases, as airlines migrate systems, or all at once as a comprehensive solution. The solution includes include inventory management, POS, crew management, infl ight entertainment, prefl ight preferences and purchasing, infl ight BYOD purchasing and destination marketplace options. The latest in mobile devices is supported by the ability to rapidly add other devices. The traveller interacts directly with these systems via a mobile app called ‘VIP on the Go.’ The onboard experience with VIP on the Go”allows travellers to shop, play, watch and learn without being dependent on connectivity.
What is your business ethos? Our company culture is very much focused on the innovation of the traveller’s customer experience. We are always seeking ways to improve the results for our customers and their customers. We listen to our customers and their customers
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