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Day in the life


A rewarding schedule


After many years working in Africa and India, chartered accountant, Harry Batwell came home to his native Scotland to set up Minster Cleaning Services’ Aberdeen branch with his son, Terence. He describes a typical day…


7.00am-8.00am


I’m an early riser and like to think about the day ahead over breakfast while I check my emails and phone messages. The summer holidays are fast approaching and applications for leave during that period are beginning to be received from the cleaning staff . The time has come, therefore, to start planning how to best arrange relief staffi ng.


8.00am-10.00am We have recently been awarded a contract in Peterhead, which is due to commence shortly. This is our fi rst in this town and I need to make an early trip there in order to interview applicants for the cleaning positions.


10.00am-12.00pm I’m in the offi ce responding to daily sales enquiries, which the Minster marketing activities generate, while I also phone prospective clients to arrange visits.


12.00pm-2.00pm I work through lunch and go over quotes with Terence to check that we’ve got everything in there that we need – the correct number of cleaning staff , hours


required, materials, etc. Then I email the quotes through to prospective clients.


2.00pm-3.00pm


I spend this time on the phone following up quotes as well as speaking to existing clients to make sure that they’re totally happy with everything that we’re doing.


the scope of the client base and how to optimise our marketing endeavours. Aberdeen is also an important centre of education, commerce and industry as well as a thriving fi shing port and coastal resort with restaurants, hotels, leisure centres and golfi ng complexes – all perfect potential Minster clients. I also need to deal with some admin matters, for example, update our database to refl ect new clients and cleaning staff that we have taken on.


4.30pm-6.30pm Out to visit a client in Westhill. They have recently appointed a new facilities manager who wishes to meet by way of introduction and to reappraise their cleaning requirements. After all this is done, my day has fi nished.


“We have recently been awarded a contract in Peterhead...”


3.00pm-4.30pm


Bookkeeping time – my forte! Aberdeen is the oil capital of Europe and, although the dramatic drop in the oil price has negatively impacted the business environment, 2015 has been one of our best years for growth. It is important to try and continue this into the current year, so thoughts turn to things such as how best to off er value for money to potential clients, how to broaden


82 | BusinessFranchise.com | July/August 2016


Harry Batwell


minster@minsterfranchise.co.uk


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