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Lisa Law, Snap-On

“Despite eight years’ experience with one of the UK’s largest franchisors, I felt my knowledge about the wider industry was limited. I wanted to understand all matters that aff ect a franchise business. It was this quest for knowledge that led me to undertake the QFP. “The programme off ered the opportunity

to learn sound theory to complement my company knowledge and engage in best practice with other franchisors – so much so that my entire franchising team are now undertaking the QFP. It’s important that our existing network and any potential franchisees have confi dence that we are qualifi ed professionals and experts in our fi eld.”

Louise Harris, Wilkins Chimney Sweep “I was a fairly new franchisor when I began the QFP programme. We used a well-respected bfa-accredited franchise consultant to set up our business so I knew we had a sound platform but the opportunity to get under the skin of some of the thinking behind the model proved invaluable – and we were able to implement new ideas in the business. “The time to stop and look at our business from another point of view and with shared discussion was really useful. Having QFP after my name is another way that shows our commitment to ethical franchising and to ‘doing it right’.”

other franchisors, learning from the challenges they had faced. Bursting with ideas, helped along by my new colleagues and the training company, I successfully recruited our very fi rst franchisee. “This qualifi cation signifi es a highly developed level of expertise and experience in franchising and a thorough understanding of its complexities, ethical standards and best practices and has ensured I am the best possible franchisor I can be. When I joined the elite group of QFPs I was the only person within homecare franchising to achieve this and it gave us a very valuable competitive edge. I am sure that others within this sector have followed as a result of this.”

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Michelle Fenwick, Heritage Healthcare “Following the launch of Heritage Healthcare I wanted to study the franchise industry and the QFP was perfect. While undertaking the many workshops I was able to build valuable relationships with

to none. I attended an array of informative seminars, forums and workshops, which provided the invaluable opportunity to meet other QFPs and learn from their expertise. The QFP programme has enabled me to confi dently implement new procedures, which have had a positive impact in various areas of Pitman Training’s business.”

“Franchise professionals come in all types and styles. Some have been in franchising for many years, others for two...”

Nicola Haythorne, Pitman Training “I’m delighted to have recently achieved QFP status, the process of which has greatly increased my knowledge of the franchising industry and ability to promote ethical practice in my role as franchise sales manager at Pitman Training. “My learning has been fuelled by my passion for franchising and my experience throughout the duration has been second

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Simon Hanna, Plan-it Cards “I entered into the franchising industry in 2011 as a senior franchise manager and to enable me to gain a better understanding of the world of franchising, I embarked on studying for the QFP. The study modules gave me an insight into best practice in franchising and the opportunity to discuss with other franchisors their experiences and application of the QFP ideas. “I now use the knowledge gained from the QFP to improve franchisee initial training programmes and recruitment at Plan-it Cards. I still use my course notes as a reference resource and am proud to be a QFP holder.”

Carl Reader, d&t “The QFP has been a real diff erentiator for us in the franchise world. As the fi rst (and currently only) practicing QFP accountant it is an affi rmation that I actually know franchising as well as accountancy, which gives all of our franchise clients reassurance that we truly ‘get’ their business and the industry that they are in, rather than just paying the industry lip service.”

For more information on the QFP, visit or contact Carly Liaromatis via or 01235 820470

July/August 2016 | | 13

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