Strategy
In terms of functionality, one area of activity at BPC has been around virtual wallets, where it has been working with an un-named bank in Singapore. It has also been looking into developing contactless technology with clients in Vietnam. It has aggressively sought to add to its headcount and user base across the globe and is now active on most continents. In part, this is through targeting replacements of ACI Worldwide's Base24, which is being sunsetted by the vendor. BPC positions SmartVista as a 'faster, low-risk' alternative to Base24-eps, ACI's own replacement offering for Base24, and this tack was successful at the likes of Artajasa in Indonesia and State Bank of Mauritius (where Base 24 was one of eleven legacy systems replaced, with cut-over in April 2013). There are also felt to be opportunities among the user community of S1 payment solutions for BPC, in light of S1's merger with
ACI. As a reflection of its seriousness, it has been poaching senior executives from ACI's global locations over the last couple of years, including in Latin America, the US, Asia Pacific and the Middle East. In early 2012, the vendor also hired a new chief marketing officer, in the form of O'Byrne, who had been with Misys for over 18 years prior to joining BPC.
Uptake and customer experiences Europe
BPC’s customer list includes the largest Russian and CIS banks as well as affiliates of international financial groups in this region. However, BPC has increasingly moved beyond here and by late 2010 it was claiming more than 60 customers, with 30 in Russia, 18 in the CIS, nine in Asia Pacific and four in EMEA. The base spanned 17 countries and more than 50 million credit cards and 30,000 ATMs by this time. Sberbank (Savings Bank of Russia) has been a customer of BPC for more than a decade and is the largest user. BPC built the largest processing centre in Russia to drive the bank’s card business countrywide. As of the beginning of 2009 the processing centre supported over 18,500 ATMs and over 135,000 POS terminals, directly managed by SmartVista. The volume of issued cards at the time exceeded 32 million. More recently, SmartVista MediaExtension has been deployed by Sberbank in its innovative ‘Branch of the Future’, an experimental laboratory designed to showcase the next generation of banking services. The new branch format is meant as the first step towards a large-scale transformation, being undertaken by Sberbank to enhance the customer experience through the use of the latest technology. SmartVista MediaExtension provides multi-channel, interactive on-line customer support via the internet and self-service devices with the use of modern media technologies. This transforms the terminal into a mini-branch, providing customers with audio and audio visual connections to call centre operators. Gazprombank is another large user. This domestic Russian heavyweight is the banking arm of Russia’s energy giant Gazprom, the largest gas producing company in the world. SmartVista serves as the core of a multi-layer processing network with a single clearing and switching centre, enabling the bank to offer card processing services to other banks. Also on BPC’s list is ING Bank (Eurasia), the east European
affiliate of the ING Group, focusing on tailor-made card products for VIP customers. BPC created an in-house processing centre for the bank, complete with an internet
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banking component. BPC also counts Russia’s largest privately owned bank, Alfa Bank, as a user. The ‘Alfa Bank Express’ was the first project of its kind in Russia. The goal was to create a full- scale retail banking network based on a self-service business model. BPC’s key role in this project was to implement a set of alternative channels. It included an internet upgrade, to cater for corporates and retail customers, and a future phase is expected to include a mobile application. The bank also uses BPC’s fraud prevention solution. In 2013, Alfa Bank added card-to-card person-to-person money transfer capabilities via ATMs and internet banking across Russia and CIS countries. Another taker is fellow Russian banking software provider,
Centre of Financial Technologies (CFT), for its subsidiary, CardStandard, one of Russia’s largest processing centres. As a result of a project completed in the second half of 2010, the system is interfaced to the CardStandard settlement bank, Uralsib.
BPC has also created an in-house card processing centre for UkrSibbank, part of BNP Paribas Group, in the Ukraine as the foundation for the bank’s retail business initiatives, providing scope for intended steep growth in retail transaction volumes.
Payments Service Centre (MPSC), a nationwide mobile payments infrastructure
Also in the Ukraine, the supplier underpins the Mobile which
will extend outsourcing
services to banks, merchants and mobile operators to enable them to apply m-commerce technology to their business. The SmartVista-based processing centre provides mobile transaction switching and clearing for the operation.
Asia
Beyond Central and Eastern Europe there is a growing list of users. Security Bank Corporation in the Philippines took SmartVista to replace its card processing systems (which included ACI Base24, and CTL Prime and Online), to provide a single platform which would process all local and international credit and debit cards. It also introduced MasterCard’s MoneySend person-to-person service. Security Bank acts as
Payment Systems & Suppliers Report |
www.ibsintelligence.com
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