Uptake and customer experiences
TranzWare Initially, most of the users were in Russia. It moved into neighbouring countries, including CIS states, Ukraine and the Baltic states. The next steps were into Сentral Europe, including early takers in Serbia and Albania. A breakthrough came in 2004 in Germany, with Compass Plus’ solution taken by a processing centre, Quipu (see below). It also made headway in Africa, including in Nigeria (here, it has processor, Unified Payment Services, formerly Valucard), and Asia. It has a long-standing partner in Bangladesh and a number of customers here. The latter region has been one of strong growth, and the company has Malaysia in its sights (with an office now in Kuala Lumpur), and continues to target Indonesia and the Philippines amongst other countries in the region following several successful project implementations here.
Quipu GmbH, a Frankfurt-based IT division of International
Project Consult (IPC) and the main consultant of the Procredit Group, includes 22 banks worldwide. There is a Kosovo- based subsidiary of IPC, Quipu Processing, which is a Visa and Mastercard certified personaliser, with responsibility for issuing cards for banks in the group and for third-party banks. The search for a system came when Quipu was initially set up by IPC. The Procredit Group spans eleven time zones and a key requirement was multi-bank, multi-language and multicurrency support. The creation of interbank settlement schemes was also foreseen. There would be the need to interface to a range of devices and bank infrastructures and to handle a relatively large number of cards. The functional scope was personalisation and acquiring of EMV cards. A local card project for Procredit Bank in Kosovo went live
in 2001. Quipu was then set up and in 2003 Procredit Bank in Albania went live. In 2004, the switching centre was moved to Germany and Quipu GmbH was established. By 2012, 17 of the 22 banks in the Procredit Group were on the system, with TranzWare Online being used to manage 5000 POS terminals and 900 ATMs at this time. The roll-outs have included Latin America, including Procredit Bank Colombia. Quipu has continued to expand its services over the years – in 2016, it’s processing and personalisation centre in Kosovo became the first to issue contactless cards, and, in the same year, it started issuing local and UnionPay International cards in the Democratic Republic of Congo. It has achieved 100 per cent service availability since the end of 2012. A large Ukrainian bank, Privatbank, signed with Compass Plus in 2001, taking TranzWare Online for managing its network of 10,000+ ATMs across the country. Other modules were gradually introduced, including for terminal and host- to-host interface management, authorisation, routing and cryptography. The bank has implemented a ‘being closer to the customer’ strategy, one aspect of which is to allow
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customers to personalise their ATM menus. They can define their most frequent operations, such as checking their balance, withdrawing a certain amount, paying for mobile phone services, and these will be presented on the tailored menu. The bank’s ATMs also include support for Visa Money Transfer between cards and ‘PrivatMoney’ services that do not require an account. Customers can also make Skype calls to landlines anywhere in the world and can use ATMs to top up these accounts, as well as making a range of other, more standard payments.
Another long-standing TranzWare user is Russia-based
Transcreditbank (now MultiCarta). The bank is the strategic partner of Russian Railways and, in 2007, the two entities joined forces to introduce an online system for purchasing railroad tickets. TranzWare e-Commerce was implemented to support the initiative. Also in Russia, Nomos-Bank, one of the country’s largest banks, is using a broad range of Compass Plus’ solutions, including middleware, internet banking and card management. In 2012, Russia-based Bank Saint Petersburg became the first bank in the country to be certified by Visa for issuing and acquiring Visa’s contactless cards, payWave, with technical support provided by Compass Plus. The bank is a long- standing client of Compass Plus and user of the TranzWare platform. The project was set to run throughout 2013, with 50,000 payWave cards estimated to be issued and 500 terminals to be installed across St Petersburg, in major retail outlets. In 2016, the bank partnered with Compass Plus again to expand its customer communications through remote banking channels, e.g. requesting a callback directly from an ATM.
Compass Plus’ flagship customer in Egypt is a regional
processor, Emerging Markets Payments Holdings (EMPH, formerly Mediterranean Smart Cards Company). In 2005, EMPH replaced its legacy systems with a full suite of the TranzWare applications. At the time, EMPH had 16 institutions on its client list. The number has surpassed 170 banks and 35,000 retailers and other merchants across 45 countries in Africa and the Middle East since then. According to Compass Plus, the company opted for TranzWare because of its multi- language and multi-currency support, full EMV and PCI DSS compliance, partnership (rather than vendor-customer) approach, and support for multiple financial institutions with one product installation. The pricing was also deemed favourable. In 2015, EMP launched EMP Online Fraud Prevention Services, a fraud monitoring and prevention tool designed to protect banks from exposure to fraudulent transactions, based on TranzWare Fraud Analyzer. In the same year it also launched Cash by Code cardless transactions. Vietnam Bank for Agriculture and Development (Agribank),
embarked on a payment software consolidation programme, underpinned by the TranzWare suite. The bank took TranzWare Online, TranzWare CMS, TranzWare Card Factory and TranzWare Interchange. The project was completed in a record six months, according to the vendor. The functionality was
Payment Systems & Suppliers Report |
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