FIS also has the wholly-owned, Metavante-derived
subsidiary, NYCE Payments Network, LLC, which has an ATM and point of sale network, plus NYCE Direct Bill Payment service, offering online bill payment via customers’ deposit accounts.
And there are niche solutions such as FIS Healthcare
Remittance Manager, also derived from Metavante, a data bridge between insurers and medical providers, electronically capturing, reconciling and processing US healthcare payment information. In terms of delivery, FIS supports licence and outsource models for all of its applications. Understandably, FIS is keen to emphasise the importance of the payments ‘architecture’ rather than the specific platforms, with one weakness being the age and technology of some of its offerings. This argument is stronger on the hosted side than for in-house solutions, although there are still plenty of banks that continue to look favourably on the IBM mainframe and even HP NonStop for very high processing. The trend, according to FIS, is more towards hosted, in part due to a desire to hand over responsibility for ever-more severe compliance requirements.
An indication of where FIS was seeking to head with
delivery of its services came in 2006 in the form of a definitive agreement with Banco Bradesco and ABN Amro Real to form a joint venture company to provide outsource processing services to card issuers in Brazil. Although a country-specific initiative, this reflected FIS’s overall strategy to take its processing capabilities outside its domestic US market. The Brazilian joint venture followed Fidelity’s recent acquisition of domestic outsource provider, Sistemas de Informacao (Sysin). This was a relatively small, privately held company with a strong consumer lending product. It had over 20 customers, comprising domestic banks and the Brazilian operations of international banks, including ABN Amro Real,
Strategy
Fidelity has put in place a strategy for integrating its myriad payment systems. This is centred on a ‘wrapper’ approach, using the Cortex system. Cortex is intended to provide a web services layer and standard look and feel. Functionality is being moved into this layer so that the back-end systems will increasingly become pure transaction engines. Work started in 2009. A first phase provided a single view
across the Base2000 credit card system and Connex switch system. The precise schedule was in part being driven by commercial considerations. For instance, in August 2010, Fidelity was bidding for the first time with the IST credit card system alongside Cortex at a situation in Latin America. If successful, this would speed up the wrapping of this engine, said Fidelity’s MD of payment solutions, EMEA, Ian Benn, at the time. This deal duly occured, coming at Banco Popular in the Dominican Republic and comprised IST/ Switch, IST/ Clearing, Data Navigator, Fraud Navigator and Cortex. Subsequently adding to FIS’s delivery capabilities are the
resources of Capco, a $292 million purchase in November 2010. This was clearly something of a departure from FIS’s
Barclays, Citibank, Deutsche Bank and HSBC. The Sysin offering is only really applicable to Brazil,
supporting specific requirements of this country, including peculiarities of installment lending. However, Fidelity planned to sell other systems into the market, including its Touchpoint delivery channel platform. With the merger with Certegy, which had 1500 staff here, Fidelity now had a stronghold in the Brazilian banking market. The joint venture company is called Fidelity Processadora e Servicios (FPS); Fidelity took 51 per cent, with the remainder owned by the two banks. Fidelity said it was expecting revenue of $2 billion over the next twelve years. It said it would invest $100 million over the next couple of years, with $25 million in the first year. Ownership of its existing card operation was transferred across. When conversions were complete, scheduled for the next 24 months, it expected to be processing more than 20 million cards in Brazil.
By mid-2010, FPS was working to complete the conversion
of Bradesco’s 14 million bank cards, set for the fourth quarter of the year, bringing the total number of cards processed on behalf of all FPS clients to more than 40 million. Banco Bradesco’s ownership was now 49 per cent, taking over Banco Santander’s stake (Banco Santander had gained ABN Amro Real with other parts of the Dutch bank). In October 2015, The Clearing House (TCH) teamed up with FIS to deliver a new real-time payment system for the US. The latest development demonstrated TCH getting serious about the new system. US-based FIS will provide the infrastructure, and earlier this week TCH said UK-based Vocalink would help build and deliver core elements. In designing the capabilities of the system, TCH claimed it made consumer protections a priority and intends for the new system to be compliant with the Consumer Financial Protection Bureau’s (CFPB) ‘Consumer Protection Principles’ for faster payment systems.
product-oriented acquisitions. Capco had around 1000 staff, with a focus on financial services. It had partnerships with a number of application providers but nothing formal on the payments side, although it had worked on projects involving, among others, Fundtech and Clear2Pay.
As mobile banking, mobile payments and internet payments have started to converge, mobile network providers have responded by establishing joint ventures. In 2011, FIS joined one such conglomerate of major financial services players – Intelligent Environments (IE), Visa Europe and Wave Crest – to deliver the payments and processing systems upon which mobile giant O2’s mobile wallet service was to be based. FIS provided the transaction processing and the UK- based call centre for both the prepaid cards and mobile wallet. It also provided the interface to the open-loop system through Visa and delivered the links to the incoming transactions from ATMs, POS devices and connections to Paypoint and ePay. Visa Europe’s role was as the payment network provider for both the wallet and prepaid products, the front-end of the platform was provided by IE, and Wave Crest provided and operated the core banking platform upon which the prepaid card and mobile wallet services were to be run.
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