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years. E-Global is the biggest acquirer in the country and is jointly owned by Banomex and Bancomer. With some justification, Lomax argued that Alaric was probably now the market leader in Mexico. Card issuer, Cal Israel, selected Alaric’s platform in 2010. Cal is owned by Israel Discount Bank (71.8 per cent) and First International Bank of Israel (28.2 per cent) and markets Visa, MasterCard and Diners credit cards. The company provides a wide range of issuing and acquiring services, and payments solutions, across 1.55 million cards and 55,000 businesses. The institution had a 15 year-old legacy system running on DEC VAX. This was limiting the business and there was an ever more arduous task to adapt the system for new regulations. Cal was also struggling to handle increasing volumes and felt there was only limited support for complex business rules. Apparently, more than 20 vendors were considered during the selection, with this reduced through an RFI and RFP process. The deal was for Authentic and Fractals, with Oracle part of the bid. Fractals had been deployed as a first phase for training purposes by the end of 2010 and was due to go fully live shortly. Cal had been using Fico’s Falcon system for fraud detection for around ten years. It only covered the issuing side whereas Fractals would span issuing and acquiring. Falcon was also deemed to be a ‘black box’ with high dependency on the vendor, said Alaric’s head of business development for EMEA, Steve Whiting. Another interesting user is SITA, the airline network


provider, which took Authentic in 2008 as a payments hub. SITA was particularly looking for a Java-based system with strong routing functionality, apparently. The system handles transaction switching, routing, session management and store/forward, and connection to 180 airlines and 19 PSPs, plus Visa, MasterCard and Amex. It is linked via the Oracle Service Bus to consuming applications, such as ticketing and reservation systems. One of the first two customers for Authentic, Cornèr Banca, in Switzerland, needed to be flexible and innovative to compete with UBS and Credit Suisse. A private bank, it is a credit and debit card issuer for Visa and MasterCard. As mentioned, it replaced the old UM20 system and runs a single instance of Authentic across a hybrid Sun and HP configuration. The system handles transaction switching and routing, connectivity to Visa, MasterCard and Payserv, and stand-in authorisation. It has been first in Switzerland with a number of innovations, including for contactless EMV cards and Visa prepaid, and now has more than 800,000 cards. A deal for Authentic and Fractals in late 2011 was with


Greece-based payment processor newcomer, Innovative Solutions and Services Limited (INSS). INSS was set up in September 2011 by a number of payment industry professionals, mostly from First Data Hellas, which had been formed in 2005 with First Data’s acquisition of Greece’s main payment processor. First Data Hellas was an Alaric customer, so the INSS founders already knew the supplier, said INSS


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business development manager, Giannis Garifallakis (he had the same role at First Data). Nevertheless, it looked at other platforms before opting to go with Alaric. INSS was seeking a solution that was easy to implement, change and maintain, said Garifallakis. The crisis in Greece made for an interesting environment in which to launch a new company but INSS felt it offered opportunities as well as challenges. In part, it is targeting First Data Hellas, which has a large market share. ‘We think there is an opportunity to come and take some of this market,’ said Garifallakis. A smaller company with a newer system could have a competitive solution, in terms of cost and ease of supporting new services, he felt. In addition, a lot of banks had in-house systems and two RFPs that INSS was responding to in May 2012 were from banks looking to move to outsourcing, as they sought to benefit from economies of scale and reduced costs. As well as payment processing, INSS was seeking to offer


a range of other services, including mobile payments and offerings for billing and printing, for which it had gained initial customers in its first six months or so of operation. However, for the core payment processing, it took longer to bring this to market, said Garifallakis, with the company needing to gain ISO 9001 certification, and MasterCard and Visa PCI certification, with this process mostly completed by May 2012. INSS was targeting not only Greece but also Turkey and the Middle East.


The first quarter of 2013 saw a first Indonesian gain for Authentic as well as a first successful joint bid for Alaric and local IT services provider, Mitra Integrasi Informatika (MII). This came at ‘the Indonesian arm of a large international bank headquartered in the Netherlands’. This was believed to be Rabobank’s Indonesian subsidiary, although Alaric declined to comment on the name. Rabobank Indonesia was also in the process of implementing Temenos’ T24 system as it looked to overhaul its IT infrastructure. Alaric responded to an RFP issued by the bank, and is understood to have fended off competition from other international vendors, including Clear2Pay, for the contract. The Authentic platform would cover debit card services at the bank, such as routing payments to other card schemes and the national switch, as well as authorisation capability for debit card transactions. Cutover from the bank’s legacy payments structure was scheduled for completion mid-way through 2013. After the breakthrough in Indonesia, Alaric did the same in the Philippines, with China Bank taking Authentic. There was a proof of concept study as part of the selection and the implementation has run alongside that of Infosys’ Finacle core banking system. Alaric now has a local partner on board, Channel Solutions. A provisional go-live was set for Q1 2014, although this would be largely driven by the core banking system project. BSP – the Central Bank of the Philippines – had mandated that all banks must be Europay, Mastercard and Visa (EMV) compliant by 2017, so ‘banks have started looking


Payment Systems & Suppliers Report | www.ibsintelligence.com


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