Summary Type of financial institution: Online retail/private bank Headquarters: Paris, France Branches: 54 domestic branches, plus two outlets Assets: $1 billion (2009) Project scope: Full back office automation System/vendor replaced: n/a System/vendor installed: T24 from Temenos Technology: Unix/Oracle
Current functionality:Main back office functionality: accounting, customer and prospect databases, payments and regulatory reporting, plus some call centre functionality
Interfaces: To the software used by the Crédit Agricole group (parent bank) and BforBank's website (developed by Steria)
Selection team: Bank and consultants Selection time: Three to four months Installation team: Bank, vendor and subcontractors, consultants
Installation time: Six months (plus three months of post go-live testing internally) Level of satisfaction: Reasonable
