deciding which vendor to call.' FIS gives its Horizon users a 'rapid reference' contact sheet, listing help desk numbers for problems within specific areas of the system, such as deposits or Internet banking. 'We found this to be very helpful,' said Catan.
Going forward, BankFIRST and FIS discussed having FIS manage the bank's wide area network (WAN), using its telecommunications management service. FIS would provide the bank's voice and data network. 'This continues keeping everything under one umbrella. There are also disaster recovery benefits.When our bank is part of FIS'sWAN, any number of branches could go down, but the surviving branches could still connect to the Horizon Technology Center in Albany,' said Catan. This is not a far-fetched scenario in hurricane-prone Florida.
'We kept the task-force together from beginning to end,' summed up Catan, ensuring a consistency, focus, and buy-in that facilitated a trouble-free conversion and enabled BankFIRST to resume the business of being the business bank for the I-4 corridor.
In January 2011 BankFIRST announced the signing of a definitive agreement and plan of merger to acquire all of the outstanding common stock of The Commercial Bancorp, a $90 million-asset bank holding company of East Coast Community Bank, headquartered in Florida. The absorption of this unit into the
core systems project is to be discussed.
Summary FindingsMatrix - Example of BankFIRST's Summary Findings Matrix
