much as possible to involve the users in all aspects of the selection, implementation and commission process. This was one mistake we made at UTB.We took the project to be purely an IT issue and the cut-over failed initially and another conversion was done after one month and we had so many problems with users all the way. It took more than six months for Flexcube to stabilise then.'Which shows the benefits of having projects run by someone who has been through the pain and learnt the lessons.
