2 HRG
Spectrum Point, 279 Farnborough Road, Farnborough, Hampshire GU14 7NJ • 01252 881000
hrgworldwide.com info@hrgworldwide.com Twitter: @hrgworldwide
UK business travel gross sales 2014 £1.074bn (BBT estimate)
Key personnel David Radcliffe Chief executive Kevin Ruffles
Chief operating officer Bill Brindle Group distribution and technology director Keith Burgess General counsel and central services director Ian Windsor Managing director Europe
Main industry sectors of clients All, particularly automotive, banking and finance, food manufacturing, media and entertainment, oil and gas, pharmaceutical, public sector, retail and telecommunications.
Services offered in addition to business travel Consulting; energy and marine; expense management, MICE, group travel, and sports and VIP travel.
Locations and networks 11 offices and 16 implants located around the UK. Owned or controlled corporate travel service operations in 23 key driver/growth markets throughout Europe, North America and Asia Pacific, supported by contracted partners in Africa, Middle East/ West Asia and Latin America. HRG worldwide network extends to more than 120 countries.
UK full-time equivalent staff 1,526
Average length of service 9 years
Average industry experience 22 years
Technology offering Amadeus, Apollo, Galileo and Sabre GDSs. HRG I-Suite Tiles portal (combining pre- and post-trip data, online information, online booking, profile management and reporting, available on desktop, smartphone or tablet), HRG Insight data management and security tool, and HRG Online self-booking tool.
Biggest innovation in 2014 Growing its footprint and signing new clients across its meetings, groups and events business, including Kingfisher and Norgine, and its energy and marine, and government business, including Baker Hughes, Orica and Subsea 7.
Agency description HRG is an award-winning global TMC. The company says it is built on the knowledge, experience and capability that comes from getting customers from A to B every day for over 170 years.
SALES: £1.074bn (BBT estimate)
3
SALES: £921.4m (BBT estimate)
AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL
Blackfriars House, 230 Blackfriars Road, London SE1 8NW 0844 6932 004
amexglobalbusinesstravel.com/uk • Twitter: @americanexpress
UK business travel gross sales 2014 £921.4m (BBT estimate)
Key personnel Elyes Mrad Managing director, Europe, Middle East and Africa
Main industry sectors of clients Business and professional services, financial services and insurance, healthcare and retail, industry and manufacturing, mining and energy-related services, and technology and information services.
Services offered in addition to business travel Consulting, meetings and events.
Location and networks American Express Global Business Travel is part of one of the world’s largest travel agency networks, with locations in nearly 140 countries worldwide. GTMC.
Technology offering Axis@Work information management portal, Travel Alert broadcast service, Pre-Trip Auditor for online and offline transactions, AX Connect traveller tracking, and Explore portal to help clients influence travel behaviour and exert greater control over their travel programme. Integration with TripCase itinerary management tool.
David Radcliffe
Biggest innovation in 2014 In September 2014, GBT announced First from American Express Global Business Travel, a travel management platform which provides a premium personalised service to business travellers, including personalised business trip planning, continuous monitoring and anticipation of traveller needs, and proactive care while travelling. One of the first steps GBT takes when introducing a new traveller to the First platform is a thorough welcome interview. This allows the First team to gain a deep understanding of the traveller’s habits, priorities and preferences. First travel counsellors are empowered to advocate and
resolve issues on the traveller’s behalf, using strong supplier relationships and the latest travel disruption notification and technology.
Agency description American Express Global Business Travel enables corporations and empowers business travellers with insights, connections and exceptional customer service on a global scale. Through technology and information, American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end-to-end meetings and events capabilities.
Elyes Mrad
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2015
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