In association with


EXPECTATIONS


A recent Airplus study revealed the percentage of UK and European travel managers who think bookings will rise in next 12 months (by category).


UK


Car rental Rail


Meetings and conventions Air travel Hotel


27% 29% 27% 49% 51%


Source: Airplus International Travel Management Study 2015 NDC BY NUMBERS… AIRLINE TICKETS Booked


1 2 8


13 18 84


241


553 5


50


Global standard for airline distribution (NDC) Number of airlines that are live on NDC New airlines that are estimated to go live in 2015 NDC Pilot projects/deployments announced since 2013 Airlines in the steering group of the NDC initiative


The percentage of flights globally that IATA members represent


IATA passenger-airline members that have adopted Resolution 787, the foundation for NDC Downloads of NDC schemas


US$million in NDC Innovation Fund available to support SMEs and start-ups developing NDC-enabled services (see feature, p49)


US$billion – estimated airline ancillary annual revenue dollars Source: IATA Source: Travel Technology and the Business Traveller April 2015 – Phocuswright CAR RENTALS Booked Researched LOCAL ACTIVITIES Booked 36% 25% 9% 42% 56% 26% 46% 12% 31% Researched HOTEL ROOMS Booked Researched 43% 51% 31% 39% 18% 20% 26% 60% 24% 49% 17% 28%


Western Europe


19% 20% 23% 33% 36%


A recent Phocuswright report looked into business travel shopping and booking on smartphone, by travel product and age.


18-34 Researched 75% 35-54 52% MOBILE BOOKING 55+ 25%


7%


of business travellers have used ride-sharing services like Uber X, Lyft or Sidecar.


Source: Phocuswright – The Year Ahead in Digital Travel


13%


of business travellers have used taxi or car services hailed through an app.


Source: Phocuswright – The Year Ahead in Digital Travel


48 BOOK HOTEL SERVICES FROM A MOBILE DEVICE 45% 18-24 42% 25-34 Millennials BUYINGBUSINESSTRAVEL.COM


30% 22% 45-54


55-70 Boomers Source: 2015 IHG Trends report; IHG data/Lieberman Research Worldwide BBT MAY/JUNE 2015 21 18-24 25-34 Millennials 45-54 55-70 Boomers


The number of times employees search on average across websites to book a flight.


Source: Expedia’s internal research


HUMAN OR ROBOT? IHG asked a range of travellers how they like to book their hotel


CALL HOTEL TO SPEAK TO REAL PEOPLE 54% 58% 64% 69%


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