ISSUE 74 MAY/JUNE 2015 FOR COMPANY TRAVEL & MEETINGS BUYERS
Under pressure Executive assistants: when time is money
Return journey Evaluating the ROI of your travel programme
Team tactics Managing travel in Premier League football
EDITOR’S LETTER PAUL REVEL
50 LEADING TMCs YOUR ANNUAL GUIDE TO THE TOP TRAVEL MANAGEMENT COMPANIES IN THE UK HOPES & FEARS 1 BBT NOVEMBER/DECEMBER 2014
BUYINGBUSINESSTRAVEL.COM BBT
MAY-JUNE15.indd 6 22/04/2015 12:19 ISSUE 74
Editor Paul Revel Digital Editor Tom Newcombe Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Directors Annie Harris and Javier Otero Designer Javier Otero Sub Editor Richard Rees Contributors Caroline Allen, Bethan Andrews, Simone Buckley, Catherine Chetwynd, David Churchill, Amon Cohen, Martin Ferguson, Mark Frary, Rob Gill, Betty Low, Gareth Morgan, Ian Skuse, Graham Smith, Paul Wait, Andreas Wellauer Publisher Chris Mihalop Events Manager Emma Gordon Marketing and Circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address
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THERE SEEMS TO BE A RATHER PARADOXICAL outlook in our sector at the moment: uncertainty alongside confidence. Risk management is currently a hot topic, discussed at the ITM annual conference (p16) and ACTE’s recent one-day event in London (p12). And risk is the theme for
BBT’s travel buyer forum on May 15: we’ll be debating a range of aspects from travel policy to reputational and financial risk. The reasons for uncertainty are obvious: we’re seeing dangerous geopolitical turmoil on our TVs and online news alerts every day. But this focus also indicates a subtle sea-change in confidence: today, we’re not just debating cuts and savings. Of course, cost is still crucial: travel managers still want maximum bang-for-buck – even in the VIP world of Premier League football (p44). But increasingly, industry talk is more about investing: in travel technology and security, in the travellers and in growth. Our ROI feature (p52) explores the dynamic approach of gauging the value of travel programmes rather than just the cost, while our UK 50 Leading TMCs guide (p57) notes combined sales in 2014 up nearly 5 per cent, while half those TMCs anticipate 10 per cent-plus sales growth this year. Sadly, not everything in the UK inspires such confidence.
My report from Singapore (p114) sees the state-of-the-art, 24/7-operating Changi airport pressing ahead with plans for a vast new terminal and third runway. Back in Blighty, the Davies Commission recommendations are due soon, but I wouldn’t be surprised if they’ve completed those projects in Singapore by the time we’ve even broken ground at Heathrow or Gatwick. On a happier note, unbelievably it’s almost time to start thinking about the 2016 Business Travel Awards (how did that happen?). Awards will be open for entries in June and, to inspire your efforts, we interview 2015’s Travel Buyer of the Year on p35. So watch this space:
businesstravelawards.com
COLUMNISTS
Amon Cohen is a specialist business travel writer, conference moderator and media trainer. p37
Gareth Morgan is a political lobbyist and director with Cavendish Communications (
cavendishpc.co.uk). He is an advisor to the GTMC. p38
Paul Wait is chief executive of the Guild of Travel Management Companies (
gtmc.org). p121
Caroline Allen is the Association of Corporate Travel Executives’ regional director (
acte.org). p121
Ian Skuse is a partner and head of Piper Smith Watton LLP’s aviation, travel and tourism department (
pswlaw.co.uk). p125
Simone Buckley is chief executive of the Institute of Travel & Meetings (
itm.org.uk). p126
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BBT MAY/JUNE 2015
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