SECURITY CONFERENCES


Anvil wins Queen’s Award for traveller tracking


TRAVEL SECURITY SPECIALIST the Anvil Group has been given the Queen’s Award for Enterprise in Innovation for the development of the Employee Travel Monitoring System (ETMS). The system alerts travel managers to situations that could potentially affect travellers’ safety, such as booking trips to dangerous destinations or with an airline that has a poor safety record. Anvil’s ETMS also stores traveller information that can then be used to identify, contact and provide support, or stop them travelling to an affected destination in the first place. The Queen’s Award for Enterprise is given to companies that demonstrate “outstanding business achievements” in terms of innovation, international trade or sustainable development.


SPECIAL REPORT: ACTE LONDON CONFERENCE


ACTE HOSTED ITS LONDON CONFERENCE, entitled Risk: Legal vs Professional Obligations, on March 26 at the Grange Tower Bridge hotel. Matthew Judge, group managing


director of the Anvil Group, opened the discussion with a wake-up call: in 2013, 8,000 people were killed in terrorist attacks, a 61 per cent increase on 2012; 24 countries experienced terror attacks that killed more than 50 individuals; and since 2000, there has been a five-fold increase in the number of deaths from terrorism. Increasing amounts of legislation


HOTELS


Travelport distribution deal with HRS


TRAVELPORT WILL ADD more than 70,000 hotels on to its distribution platform after announcing a multi-year distribution deal with HRS.


The majority of the new properties


are independent hotels. The agreement also gives Travelport-connected agents access to the HRS Business Tariff programme, which provides special corporate rates for more than 35,000 hotels globally.


12 BBT MAY/JUNE 2015


addressed companies’ failure to provide adequate duty-of-care, he said, and recent anti-terrorism legislation in the UK made it illegal to pay a ransom to a terrorist group, forcing many organisations to review their risk insurance policies. Judge warned that companies need to know whom they are doing business with, taking into account human rights or sanctions – the EU and US has sanctions against 34 countries. Emerging economies are giving incentives to attract investment; companies are travelling farther afield to do business and going to areas that have traditionally been least safe. Security measures taken by participants include pre-trip reports, traveller tracking and real-time messages about security issues.


POLICY AND RISK In round-table discussions, travel buyers discussed risks associated


with travellers’ names and companies displayed on placards at airports and in hotels. Recommendations to mitigate risk included re-writing travel policy with greater onus on travellers to take responsibility for their health and security; education and e-learning for travellers; and involving staff in regular crisis management scenarios. Delegates agreed that change management requires working out who is able to influence change. Getting PAs on side works, as does identifying relevant stakeholders. Matthew Judge proposed post-trip


travel surveys as a way to highlight risks and problems. One delegate said his company has board-level representation in the security group it uses, and said that travel and risk managers need a “champion” on the board – or at least close to it.


CHANGE MANAGEMENT Driving change is difficult because there is always a reason not to do something, said Telefónica UK’s Wayne Buckley in the final presentation. Buckley, head of business improvement on the telecom giant’s strategic change team, said organisations need a compelling story to ensure structures, processes and systems reinforce changes. Introducing a new tool or system without education meets with heavy resistance, he said, adding that role models can help companies see leaders, colleagues and staff behaving differently.


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