42
SALES: £24.4m
BUSINESS TRAVEL SOLUTIONS
130 St Vincent Street, Glasgow G2 5HF 0141 304 5885
www.businesstravelsolutions.com businesstravelsolutions@
barrheadtravel.com
UK business travel gross sales 2013 £24.4m New business 2013 £2.5m
Key personnel Sharon Munro Group CEO Jacqueline Dobson Group managing director Julie Taylor Group operations manager Leanne McGowan Head of corporate travel James Hawkins Operations manager
Main industry sectors of clients Manufacturing, education, engineering, pharmaceuticals, construction, legal, and film and television.
Services offered in addition to business travel End-to-end expense management, MICE and affinity schemes.
Transaction breakdown Air 70% • Hotel 23% • Rail 4% • Car 1% MICE 1.5% • Other 0.5%
Proportion of online transactions 35% Client retention rate 90%
Locations and networks Glasgow, Belfast, Aberdeen and London. Uniglobe. UK full-time equivalent staff 30 Average length of service 7 years GDS(s) used Amadeus
Technology offering B Connect self-booking (Amadeus e-Travel Management), Concur, Traveldoo, B Assist traveller tracking and B MI online management information.
Biggest innovation(s) in 2013 Moving to new, larger and more modern premises in the heart of Glasgow. The TMC launched B Connect, a major investment in technology, focusing on increased customer service and enhanced account management.
Agency description Business Travel Solutions prides itself on delivering bespoke solutions to businesses that require a higher level of personalised service. It has a smaller portfolio of clients than the typical big TMC, but treats each one as a VIP customer.
43 TZELL UK
101 St Martin’s Lane, London WC2N 4AZ 020 3394 2804
www.tzell.co.uk enquiries@tzell.com Twitter: @tzelltraveluk
UK business travel gross sales 2013 £23.5m New business 2013 £4m
Key personnel Barry Whittaker Managing director Jennifer Sheridan-Gray Financial controller
Main industry sectors of clients Music, film, TV, production, fashion, travel insurance, financial and insurance.
Services offered in addition to business travel Concierge services.
Number of transactions in 2013 33,600
Transaction breakdown Air 63% • Hotel 20% • Rail 10% • Other 7% Client retention rate 99%
Locations and networks London base, with offices throughout the US (wholly-owned by Travel Leaders Group). Advantage Focus and Signature Travel Network.
UK full-time equivalent staff 28 independent agents; 4 employees
Average length of service 6 years GDS(s) used Sabre Technology offering Concur and MI reporting
Biggest innovation(s) in 2013 The acquisition of Protravel International by Travel Leaders Group, and the coming together of the two UK businesses at their new UK and European headquarters in London’s Covent Garden area.
Agency description Tzell UK, now in its seventh year in the UK, is proud of what has been achieved in terms of the growing number of agents wishing to join the company, along with the prestige clients they bring with them. Tzell is able to provide its agents with everything they need, in terms of quality and extensive management experience, the latest technology, and full accounting services, which leaves them to concentrate solely on taking care of their clients.
SALES: £23.5m
44
SALES: £23.2m NORAD TRAVEL
Suite 2, Oakfield Barn, Brows Farm Business Park, Farnham Road, Liss, Hampshire GU33 6JG • 01730 894700
www.noradtravel.biz sales@noradtravel.biz Twitter: @noradgroup
UK business travel gross sales 2013 £23.2m
New business 2013 £2.2m
Key personnel Mick Gibbs Group chairman Linda Foote Managing director, executive leisure division Al Lockhart Sales director Anna McGurk Operations director Tara Foy Financial controller
Main industry sectors of clients All, particularly investment banking, IT, oil and gas, manufacturing, marine survey and yachting.
Services offered in addition to business travel MICE, venue finding, executive leisure and affinity schemes.
Number of transactions in 2013 70,000
Transaction breakdown Air 74% • Hotel 12% • Rail 6% • Car 2% MICE 5% • Other 1%
Proportion of online transactions 6% Client retention rate 98.5%
Locations and networks Hampshire, Wiltshire, Midlands, Berkshire, Kent and Surrey. WIN, Advantage Focus and GTMC.
UK full-time equivalent staff 30 Average length of service 7 years GDS(s) used Sabre
Technology offering Concur, Get There and Infobox in-house MI reporting tool.
Biggest innovation(s) in 2013 Tripcase app, enabling travellers to manage their itineraries on the move; plus developing its own in-house MI reporting system, Infobox.
Agency description Norad is an innovative global TMC, proactively fulfilling the business travel and MICE requirements of its SME clients. Smart buying practices and robust cost- management strategies are complemented by its personal and consultative service.
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2014
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