1 CARLSON WAGONLIT TRAVEL
Maple House, High Street, Potters Bar, Hertfordshire EN6 5RF 020 3353 0340
www.carlsonwagonlit.co.uk
cwtukbdsupport@carlsonwagonlit.co.uk Twitter: @cwt_uk
UK business travel gross sales 2013 £1,182m
New business 2013 Over £73m
Key personnel Nigel Turner Director, programme management and business development, UK and Ireland Hesham Masoud Chief financial officer, UK and Ireland Ian Cummings Managing director, CWT Meetings and Events, UK and Ireland Adam Austin Director of marketing, UK and Ireland Lyn Given Director of traveller services, UK and Ireland
Main industry sectors of clients Financial, energy, media, manufacturing, legal, pharmaceutical and telecommunications.
Transaction breakdown Air 44% • Hotel 36% • Rail 16% Other 4%
Proportion of online transactions 39% Client retention rate 98%
Locations and networks 34 offices in the UK and Ireland, including 14 full-service centres, one specialist energy service centre, a 24/7 emergency service centre and implants in client offices. Offices in more than 150 countries and territories. GTMC, ABTA and GBTA (through ICARUS).
UK full-time equivalent staff 1,342 Average length of service 8 years GDS(s) used Travelport, Sabre and Amadeus
Technology offering CWT Portal, where travellers can make bookings, update their profiles and get the latest security alerts and help in 15 different languages. CWT Online web-based booking tool, including a door-to- door booking solution that delivers complete, bookable itineraries and predicts related expenses (powered by KDS). CWT To Go mobile app, offering real-time information and secure access to all travel details; it supports company travel policies and preferred supplier arrangements, and also heightens traveller safety and security through each booking being recorded for traveller tracking. CWT Programme Messenger, which automatically triggers messages that highlight cheaper available fares to travel bookers during the booking process. CWT Solutions Group,
CWT’s consulting arm, which has developed a gamification consulting-and-technology product to help heighten traveller engagement through incentivising travellers with gaming techniques. CWT Hotel Intel, which allows travellers to take advantage of the knowledge and experience of their colleagues by checking the reviews they leave on a unique site created for each company.
Biggest innovation(s) in 2013 CWT is a pioneer in promoting traveller well-being. One of the most forward thinking innovations in the past year has been the launch of the CWT Travel Stress Index (TSI) in April 2013. It is a robust survey that seeks to quantify the cost of the stress that employees can incur from travelling, and uses this information to help buyers make better and more informed travel policy decisions. 7,300 travellers and nine global businesses participated in the survey; 33 stress triggers were analysed from over 15.3 million trips, and CWT is currently in the process of patenting this research and technology. It produced an algorithm to measure and predict stress and time lost during travel, to help clients improve traveller well-being and increase corporate productivity. The TSI has been widely talked about in the press, creating an ongoing discussion about traveller well-being, and helped CWT win Best Corporate Social Responsibility Programme at the Business Travel Awards 2014.
Agency description CWT works with clients of all sizes online, offline and on-the- go. Its teams across the UK provide a local service, supported by its global resources to ensure its clients achieve effective travel management through savings, safety, security and sustainability. CWT is evolving from being a technology integrator over the last ten years, to being more of a technology owner and developer, enabling it to have a foot in the present and a foot in the future for the benefit of clients’ travel programmes. CWT Meetings and Events adds further value as a global full-service events agency.
SALES: £1,182m
Nigel Turner
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2014
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