12
SALES: £176m REDFERN TRAVEL
AIT House, 16 Eldon Place, Bradford BD1 3AZ 01274 726424
www.redfern-travel.com info@redfern-travel.com Twitter: @redferntravel
13
SALES: £160m HILLGATE TRAVEL
Stephenson House, 75 Hampstead Road, London NW1 2PL 020 7753 8811
www.hillgatetravel.com richard@hillgatetravel.com Twitter: @hillgatetravel
UK business travel gross sales 2013 £176m New business 2013 £50m
Key personnel Mark Bowers Chief executive officer Neil Hopwood Chief operations officer Kate Wimpeney Director, commercial operations Vicki Pollard Finance director Jane Ingham Head of operations
Main industry sectors of clients Central government, wider public sector, professional services, construction, energy and power, charities, retail, manufacturing and education.
Services offered in addition to business travel Meetings and venues, consultancy, and ancillary services.
Number of transactions in 2013 Over 2 million
Transaction breakdown Air 10% • Hotel 25% • Rail 55% • Car 4% • MICE 4% • Other 2%
Proportion of online transactions 98% Client retention rate 97%
Locations and networks Bradford (head office) and York. Advantage Focus. UK full-time equivalent staff 88 Average length of service 4 years GDS(s) used Sabre
Technology offering Trips self-booking tool (Redfern/Micros), ROMIS MI (Redfern/Micros), Redfern Traveller Security (Sabre) and Redfern Online Expenses (Web Expenses).
Biggest innovation(s) in 2013 Continued investment in developing innovative functionality in Trips, including expense management and comprehensive communications tools.
Agency description Redfern’s ethos is to offer the highest-quality service at the lowest cost, in both financial and environmental terms. Its award-winning technology is supported by a dedication to innovative management techniques and service delivery, online and off.
UK business travel gross sales 2013 £160m New business 2013 £14.5m
Key personnel Jeremy Bull Chairman Anthony Rissbrook Managing director Antoine Boatwright Chief technology officer Liz Carter Director of HR and operations Steve Ensor Director of finance
Main industry sectors of clients Financial and professional services (52%), public sector, media and retail.
Services offered in addition to business travel MICE, venue finding, VIP, passport and visa service, expense management and environmental reporting.
Number of transactions in 2013 385,500
Air 54% • Hotel 20% • Rail 21% • Car 0.5% MICE 4% • Other 0.5% Proportion of online transactions 25% Client retention rate 95%
Locations and networks London, High Wycombe and Newport. Implants in London and Kent. Part of Globalstar network. GTMC, ITM, ACTE and Advantage.
UK full-time equivalent staff 170 Average length of service 7.4 years GDS(s) used Sabre
Technology offering Hillgate Freeway booking tool, Concur Travel and Amadeus e-Travel Management. Hillgate Gateway portal, Find My Travellers security tool, Miway online management reporting suite, Gateway Approver online approval and Gateway Expense data transfer tool.
Biggest innovation(s) in 2013 Resway allows simultaneously shopping for GDS inventory and non-GDS low-cost airline and hotel content within the Sabre Red workspace.
Agency description Hillgate Travel is a true independent TMC, recognised for quality and flexibility, and specialising in bespoke service and innovative technology. It is also a leading driver in the Globalstar network.
Transaction breakdown Air 45% • Hotel 25% • Rail 25% • Car 3% MICE 2%
Proportion of online transactions 50% Client retention rate 95% Locations and networks 16 UK offices. GTMC. UK full-time equivalent staff 200 Average length of service 10 years GDS(s) used Travelport (Galileo)
Technology offering Go2 Book self-booking for air, rail, hotel and ancillary. Go2 Insight – Online, dashboard based MI. Go2 Expense and Go2 Track due in 2014.
Biggest innovation(s) in 2013 The launch of self-booking tool Go2 Book. Clients using this solution now average over 70% online, an improvement of 30% versus Co-operative Travel Management’s previous solution.
Agency description Co-operative Travel Management helps manage and save money on corporate travel. With access to over 5 million discounted air fares, flexible billing and payment options, and the ability to negotiate rates on behalf of its customers, the TMC takes away the task of arranging travel and cuts travel spend at the same time.
14
SALES: £135m
CO-OPERATIVE TRAVEL MANAGEMENT
3rd Floor, Tabley Court, Stamford Street, Altrincham WA14 1EZ • 0844 553 3895
www.co-operativetm.co.uk salessupport@co-operativetm.co.uk Twitter: @cooperativetm
UK business travel gross sales 2013 £135m New business 2013 £5m
Key personnel Patrick McDonagh Head of business travel Paul Casement Head of sales and account management Sue Chapman Head of product and commercial Mark Nevin Head of finance and operations Ewan Kassir Business development manager
Main industry sectors of clients General corporate, higher education, public sector and not-for-profit.
Services offered in addition to business travel MICE and venue finding.
Number of transactions in 2013 c650,000
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2014
73
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116 |
Page 117 |
Page 118 |
Page 119 |
Page 120 |
Page 121 |
Page 122 |
Page 123 |
Page 124