ISSUE 68 MAY/JUNE 2014 FOR COMPANY TRAVEL & MEETINGS BUYERS
Recession lessons The impact of travel on your bottom line
Analyse this Using data to manage the future
Road worriers How important is your travellers’ happiness?
EDITOR’S LETTER PAUL REVEL
50 LEADING TMCs
YOUR ANNUAL GUIDE TO THE TOP TRAVEL MANAGEMENT COMPANIES IN THE UK
BBT MAY-JUNE14 FRONT
COVER.indd 6 22/04/2014 15:52 ISSUE 68
Editor Paul Revel Digital Editor Tom Newcombe Executive Editor Bob Papworth Managing Editor Mike Toynbee Art Directors Javier Otero and Annie Harris Designer Javier Otero Sub Editor Richard Rees Contributors Caroline Allen, Catherine Chetwynd, David Churchill, Amon Cohen, Martin Cowen, Martin Ferguson, Mark Frary, Rob Gill, Tom Hall, Jonathan Hart, Betty Low, Gareth Morgan, Matthew Parsons, Ian Skuse, Graham Smith, Diane Steed, Jessica Thomas, Paul Wait, Caroline Watson Publisher Chris Mihalop Events Manager Emma Gordon Marketing and Circulation Kirsty Clark Production Manager Jamie Halling Editorial tel number +44 (0)20 7821 2715 Editorial fax number +44 (0)20 7821 2701 Email address
editor@buyingbusinesstravel.com Advertising tel +44 (0)20 7821 2733 Advertising fax +44 (0)20 7821 2701 Email
sales@buyingbusinesstravel.com Email
subscriptions@buyingbusinesstravel.com
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© 2014 Panacea Publishing International Ltd. The magazine is entirely independent of all commercial in- terests within the travel industry. Unsolicited manuscripts will not be accepted for publication. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. ISSN 2041-4242
buyingbusinesstravel.com COLUMNISTS
WINNING THE ‘C’ FACTOR
FIRST, WELCOME TO A FRESH NEW LOOK. Our award- winning design team has given the magazine a subtle makeover, and I hope you like it – as always, your feedback is welcome! The ‘Three Cs’ was the opening topic at our
recent travel buyers’ forum in London (see p18): our guests discussed how culture, communication and compliance make the foundations for driving a successful travel programme. And enabling that success is what it’s all about in this issue – whether it’s building beneficial relationships with suppliers (p38), or how listening to your travellers’ concerns can boost productivity (p40). We look at the debate on travel’s contribution to your company’s bottom line (p48), and the return on investment in meetings and events (p104). The session at the BBT Forum brought to light a fourth ‘C’: collaboration – with different stakeholders, with partners and, of course, with peers at the key industry events (see Diary, p122). And collaboration crops up in our feature on data analysis tools, where it’s suggested that if buyers can pool their data, they can improve leverage when negotiating with suppliers (p44). Our next BBT Forum takes place on July 3 in Dublin. For more information, visit
buyingbusinesstravel.com
Keep in touch,
Amon Cohen is a specialist business travel writer, conference moderator and media trainer, p34
Gareth Morgan is a political lobbyist and director with Cavendish Communications (
cavendishpc.co.uk). Westminster Watch, p36
Caroline Allen is the Association of Corporate Travel Executives’ regional director (
acte.org), p119
Paul Wait is chief executive of the Guild of Travel Management Companies (
gtmc.org), p119
Ian Skuse is a partner and head of travel and tourism at Piper Smith Watton LLP (
pswlaw.co.uk), a business and private client law firm based in Westminster, p121
Diane Steed is executive director at the Institute of Travel & Meetings (
itm.org.uk), p122
BBT MAY/JUNE 2014 3
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