24
SALES: £65.4m CLICK TRAVEL
Alpha Tower, Suffolk Street, Queensway, Birmingham B1 1TT • 0844 745 2121
www.clicktravel.com support@clicktravel.com Twitter: @clicktravel
UK business travel gross sales 2013 £65.4m New business 2013 £23m
Key personnel Simon McLean Managing director James McLean Finance and commercial director Jill Palmer Operations director
Main industry sectors of clients Legal, retail, public sector, recruitment, utilities, telecoms, charity, education and technology.
Services offered in addition to business travel Conference and events, VIP traveller service and consultancy.
Number of transactions in 2013 512,458
Transaction breakdown Air 23% • Hotel 32% • Rail 35% • Car 2% MICE 6% • Other 2%
Proportion of online transactions 92% Client retention rate 98%
Locations and networks Birmingham (head office). Advantage Focus. UK full-time equivalent staff 105 Average length of service 1.76 years GDS(s) used Travelport (Galileo) and Amadeus
Technology offering Travel Cloud in-house booking tool. Openrail in-house rail platform.
Biggest innovation(s) in 2013 Gaining a three- star rating (the highest) in The Sunday Times’ ‘100 Best Companies to Work For’ awards.
Agency description Click Travel helps its clients reduce the cost and complexity of travel management by providing the required service, software and strategic advice. It believes that staff engagement drives its 98% client-retention, which is why it is proud to be one of The Sunday Times’ ‘100 Best Companies to Work For’, and be listed in the London Stock Exchange’s ‘1,000 Companies to Inspire Britain’.
25 ALTOUR
160 Queen Victoria Street, London EC4V 1BF 020 7332 6900
www.altour.co.uk altour@altour.co.uk Twitter: @altour
UK business travel gross sales 2013 £53.8m New business 2013 £5.2m
Key personnel Mark Wilson General manager Nigel Parkinson Senior vice-president, global corporate development David Mason Director of sales Dean Cummings Director of revenue management
Jayne-Ann Blackburn UK operations manager
Main industry sectors of clients Entertainment, media, law, finance, insurance, IT, arts and sport.
Services offered in addition to business travel Global concierge and lifestyle management, MICE, consultancy and leisure,
Number of transactions in 2013 96,000
Transaction breakdown Air 48% • Hotel 12% • Rail 5% • Car 2% MICE 2% • Other 31%
Proportion of online transactions 5% Client retention rate 96.5%
Locations and networks City of London, Bromley and home-working. 65 wholly-owned locations worldwide. Altour Global Network, Advantage Focus, GTMC and GBTA.
UK full-time equivalent staff 60 Average length of service 9.5 years GDS(s) used Sabre and Amadeus
Technology offering Concur, Swift Trip (proprietary), traveller profiling, IORG financial management, iBank management reporting, Mopier Invoicing, Client Manager CRM, Concur Expense and Evolvi rail.
Biggest innovation(s) in 2013 The free My Altour app, which provides travellers with services such as flight tracking and push- notifications of gate changes.
Agency description With global sales approaching US$2 billion in 2013, Altour is one of the world’s largest travel agencies, serving the needs of corporate travellers and entertainment professionals.
Main industry sectors of clients Public sector and academia, engineering, chemicals, pumps, measuring instrumentation, service sector and media.
Services offered in addition to business travel Leisure travel, tour operations and MICE. .
Number of transactions in 2013 91,500
Transaction breakdown Air 69% • Hotel 10% • Rail 15% • Car 0.5% MICE 4.5% • Other 1%
Proportion of online transactions 1% Client retention rate 85%
Locations and networks Enfield, North London. Advantage and WIN. UK full-time equivalent staff 70 Average length of service 10 years GDS(s) used Galileo, Worldspan and Sabre
Technology offering KDS (Galileo), Evolvi, T50 on-line MI tool and American Express expense management.
Biggest innovation(s) in 2013 Renewing ISO 9001 and 14001 accreditations.
Agency description Cresta World Travel is a modern, full-service TMC that offers worldwide flights, hotels, train tickets, car hire, passports and visas within a structured environment, enabling client companies to reduce costs and take control. It helps customers work smarter and faster with its online booking, traveller-tracking and travel management solutions. Established 45 years ago, its longevity and independence has allowed it to deliver a bespoke service to all its clients.
SALES: £53.8m
26
SALES: £45m CRESTA WORLD TRAVEL
Cresta House, 32 Victoria Street, Altrincham, Cheshire WA14 1ET 0161 926 8800
www.crestaworldtravel.co.uk bt@crestaworldtravel.co.uk
UK business travel gross sales 2013 £45m New business 2013 £2.5m
Key personnel John Bond Chairman Sue Houldsworth Business and retail director Adrian Smyth Sales director Lorraine Deeny Business development manager
Sam Ousey-Boland Account manager
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2014 79
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