21
SALES: £75m
GROSVENOR TRAVEL MANAGEMENT
46 Gillingham Street, London SW1V 1HU 020 7802 2131
www.grosvenortm.co.uk management@grosvenortm.co.uk
UK business travel gross sales 2013 £75m New business 2013 £4m
Key personnel Dominic Joyce Managing director Bill Pougher Finance director Richard Turpin Sales director
Main industry sectors of clients Finance, natural resources, risk management, technology and advertising.
Services offered in addition to business travel Conference and incentive travel, meetings management, venue finding, consultancy, luxury leisure and jet charter.
Number of transactions in 2013 108,000
Transaction breakdown Air 76% • Hotel 10% • Rail 8% Car 2% • MICE 2% • Other 2%
Proportion of online transactions 5% Client retention rate 95%
Locations and networks Three offices in and around London. Member of Travelsavers Worldwide Independent Network
UK full-time equivalent staff 60 Average length of service 8 years GDS(s) used Sabre
Technology offering Sabre Virtually There self-booking tool, proprietary web portal, Boss MI reporting and Amex expense- management tool.
Biggest innovation(s) in 2013 Winning new clients who previously booked online. In Grosvenor’s view, for most SMEs, the process of self-booking is ineffective and time-wasting, and its own expert travel consultants are much more likely to find the best fare/routing.
Agency description An independent TMC that is able to focus on clients without having to consider external investors. Staff expertise and loyalty, alongside excellent supplier pricing, drive Grosvenor’s long-term client satisfaction and retention.
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SALES: £69m MUNRO’S TRAVEL
Braemar House, 267 Union Street, Aberdeen AB11 6BR 01224 261800
www.munrostravel.com sales@munrostravel.com
UK business travel gross sales 2013 £69m New business 2013 £10m
Key personnel Murray Burnett Proprietor Nicola Reith Business travel manager Cheryl Sinclair Business travel sales manager Michael Wright Financial controller Ian Massie Conference manager
Main industry sectors of clients Energy
Services offered in addition to business travel Conference travel. Number of transactions in 2013 140,000
Transaction breakdown Air 58.7% • Hotel 27% • Rail 2.8% Car 4.2% • MICE 1.4% • Other 5.9%
Proportion of online transactions 1%
Locations and networks Two in Aberdeen. GTMC, Advantage and American Express Travel Partner Network.
UK full-time equivalent staff 120 Average length of service 7 years GDS(s) used Amadeus
Technology offering Amadeus e-Travel Management.
Biggest innovation(s) in 2013 The redevelopment of the TMC’s internal quality control tool, which has streamlined internal processes and supported a consistent and quality service to clients
Agency description Munro’s Travel has a proven track record in the management of corporate, offshore and marine travel, stretching over 40 years. It understands that quality of service is a priority and is committed to meeting its clients’ needs. It recognises that the provision of a travel management service is more than just booking flights, hotels and car hire – therefore, it provides a wide range of ancillary services, such as crisis management, traveller-tracking, and passport, visa and security support to complement its core services.
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SALES: £66.5m BUSINESS TRAVEL DIRECT
6th Floor, Armstrong House, 38 Market Square, Uxbridge UB8 1NG • 0845 313 8701
www.businesstraveldirect.co.uk info@businesstraveldirect.co.uk Twitter: @biztraveldirect
UK business travel gross sales 2013 £66.5m New business 2013 £4.3m
Key personnel Peter Reglar Founder and chief executive Julie Oliver Managing director Ian Ferguson Commercial director Helen Sawyer Meetings and events director Vanessa Bailey Director of account management
Main industry sectors of clients All
Services offered in addition to business travel Marine, conference and incentive, meetings management, venue finding and online RFPs.
Number of transactions in 2013 196,000
Transaction breakdown Air 55% • Hotel 35% • Rail 6% Car 2% • MICE 2%
Proportion of online transactions 23% Client retention rate 98.9%
Locations and networks Uxbridge, Oxford and Lombard Street, City of London. Advantage/WIN, GTMC and ITM.
UK full-time equivalent staff 71 Average length of service 9 years GDS(s) used Sabre and Amadeus
Technology offering Online MI, analytics and benchmarking, air and hotel rate-checker and expense management. Concur, Travel Fusion, Cvent, Evolvi,
Thetrainline.com and Conferma.
Biggest innovation(s) in 2013 A collaborative and fully-integrated partner services programme, which forges stronger industry links with travel product providers.
Agency description Business Travel Direct is a multi-award winning mid-sized, independent TMC, which services over 200 clients from a variety of industry sectors, across multiple domestic and international service and solution configurations. Its open-book partnership approach is the cornerstone of its business ethos, along with a team that brings both passion and expertise to customers.
78 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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