18 CTI
Brooke Court, Handforth Dean, Wilmslow, Cheshire SK9 3ND • 0151 650 8590
www.cti.co.uk sales@cti.co.uk Twitter: @_businesstravel
UK business travel gross sales 2013 £102m New business 2013 £16m
Key personnel Ian White Chief executive officer Tony Norwood Chief operating officer Chris Needham Chief information officer Kirsty Nicholson Director of sales and CTI Marine Mike Jones Head of multinational sales
Main industry sectors of clients All, including retail, engineering, telecommunications, recruitment, marine, maritime security, and oil and gas.
Services offered in addition to business travel MICE, data management, marine and sports travel.
Number of transactions in 2013 515,000
Transaction breakdown Air 64% • Hotel 21% • Rail 9% • Car 1% MICE 3% • Other 2%
Proportion of online transactions 23% Client retention rate 96%
Locations and networks Seven UK locations. CTI Global is the lead TMC of an alliance of like-minded TMCs, covering over 40 countries. Twin Global Alliance, GTMC, ITM and PSARA.
UK full-time equivalent staff 179 Average length of service 19 years (industry) GDS(s) used Sabre and Galileo
Technology offering CTI Sherpa online booking tool, Evolvi, bespoke client portals, CTI MI Online, STS traveller tracking, Travcom, QCX quality management software and e-invoicing.
Biggest innovation(s) in 2013 The launch of CTI Sherpa, a knowledge-based online booking tool.
Agency description CTI offers a full travel management service that can be tailored to suit any client travel programme. Its individual travel divisions offer flights, hotels, meetings and events, and rail, delivered via CTI Sherpa.
SALES: £102m
19 KEY TRAVEL
28-32 Britannia Street, London WC1X 9JW 020 7843 9600
www.keytravel.com tellmemore@keytravel.com Twitter: @keytravel
UK business travel gross sales 2013 £94.3m New business 2013 £22m
Key personnel Spence Knudson Chief executive officer Sean Kelly President (US) Andy Speller Managing director Paul Green Sales director James Gilmour Finance director
Main industry sectors of clients Third sector (not-for-profit: NGO, charity, humanitarian, faith and missionary) and academic organisations.
Services offered in addition to business travel Group travel, meetings management and venue finding. Traveller risk intelligence and employee tracking, medical emergency information cards, visa lodging and processing, consultancy and carbon offsetting.
Number of transactions in 2013 199,232
Transaction breakdown Air 46.4% • Hotel 10.9% • Rail 29.1% Car 0.3% • Other 13.3%
Proportion of online transactions 31.4% Client retention rate 99%
Locations and networks Five UK locations, Washington DC and Brussels. GTMC, GEBTA and Advantage.
UK full-time equivalent staff 162 Average length of service 6.75 years GDS(s) used Amadeus
Technology offering KT Online (Atriis), KT Railbooker (
Thetrainline.com) and an in-house hotel booking system which aggregates content from multiple suppliers. Bespoke website offering more than 20 MI reports.
Biggest innovation(s) in 2013 KT-MOM customer service tools.
Agency description Key Travel has been dedicated to the not-for-profit sector for over 30 years, offering one of the widest ranges of exclusive charity air fares and hotel rates on the market.
SALES: £94.3m
20
SALES: £75.2m TRAVEL COUNSELLORS
Travel House, 43 Churchgate, Bolton BL1 1TH 01204 536035
www.travelcounsellors.co.uk kevin.heath@travelcounsellors.com Twitter: @tcworldwide
UK business travel gross sales 2013 £75.2m New business 2013 £6.2m
Key personnel David Speakman Chairman Steve Byrne Managing director Derek Lorton Finance director Karen Morris Operations director Kevin Heath Head of business travel
Main industry sectors of clients All
Services offered in addition to business travel Conference and incentive, 24/7 concierge services and leisure travel.
Number of transactions in 2013 126,024
Transaction breakdown Air 77% • Hotel 17% • Rail 2% • Car 1% MICE 2% • Other 1%
Client retention rate 99.5%
Locations and networks Bolton (head office). Australia, South Africa, the Netherlands (also supports Belgium), Ireland, Dubai and Canada.
UK full-time equivalent staff 240 (office), 100 (corporate); 175 (corporate and leisure)
Average length of service 10 years (head office); 20+ years (counsellors)
GDS(s) used Travelport (Galileo)
Technology offering Enhanced in-house data warehouse MI reporting.
Biggest innovation(s) in 2013 The development of in-house booking system Phenix, which offers a full search and booking facility, featuring hundreds of travel suppliers.
Agency description Travel Counsellors has been established for 20 years. Founded in the UK, it is one of the leading independent corporate travel management agencies, operating in eight countries. Personal service is at the heart of the business, with clients consistently rating the company as one of the best in the world for customer service, and, due to its international nature, the agency can cater for a wide range of client demands.
76 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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