36
SALES: £32m
37 OMEGA WORLD TRAVEL GRAY DAWES
Aldwych House, 71-91 Aldwych, London WC2B 4HN 020 7061 6808
www.omegaworld.co.uk sales@omegaworld.co.uk Twitter: @omegaworldtravel
UK business travel gross sales 2013 £32m New business 2013 £4m
Key personnel Gloria Bohan President Goran Gligorovic Executive vice-president William Clapper Director of finance Francesco Deluca Director of sales and marketing EMEA
Main industry sectors of clients Banking, private equity, pharmaceutical, engineering, design, media, marine, and oil and gas.
Services offered in addition to business travel Consultancy and advisory, MICE and group travel.
Number of transactions in 2013 124,000
Transaction breakdown Air 35% • Hotel 30% • Rail 15% Car 5% • MICE 15%
Proportion of online transactions 50% Client retention rate 94%
Locations and networks London and Chelmsford. 100 wholly-owned US offices. GTMC, Advantage Focus and Globalstar.
UK full-time equivalent staff 40 Average length of service 9 years GDS(s) used Sabre
Technology offering KDS, e-Travel, Cytric, Get There. Web portal (Omega), MI (iBank and TRX), and Travel and Expense (Concur).
Biggest innovation(s) in 2013 My Contact Centre call and email monitoring system, to accurately monitor average enquiry handling time.
Agency description Omega World Travel is an independently-owned TMC with more than 100 offices in locations including London and the Middle East, with an affiliated network of 80-plus offices worldwide. It offers end-to- end travel and expense travel management solutions designed to more effectively manage corporate travel spend, and reach compliance.
The Octagon, 27 Middleborough, Colchester, Essex CO1 1TG 08448 553700
www.gray-dawes.co.uk info@gray-dawes.co.uk Twitter: @graydawestravel
UK business travel gross sales 2013 £31m New business 2013 £4.6m
Key personnel Suzanne Cockburn Chief executive officer Nicola Cousins Finance director Allison Knight Head of customer services Gavin Sanderson Head of account management Julia Curtis Head of sales
Main industry sectors of clients All, particularly finance, energy, distribution, retail and IT.
Services offered in addition to business travel Expense management, MICE, venue finding, group travel and consultancy.
Number of transactions in 2013 89,224
Transaction breakdown Air 45% • Hotel 29% • Rail 24% • Car 1% MICE 0.5% • Other 0.5%
Proportion of online transactions 47% Client retention rate 90%
Locations and networks Colchester and St Helier. Affiliations with US and Australian TMCs. GTMC.
UK full-time equivalent staff 47 Average length of service 9 years GDS(s) used Galileo (Travelport)
Technology offering Self-booking and expense management tool Gdbookonline (KDS), Gdmi MI reporting (Travcom), traveller tracking (Agentivity and Travelport), and itinerary app (Agentivity and Travelport).
Biggest innovation(s) in 2013 The enhancement of its traveller-tracking system to include rail.
Agency description Gray Dawes has continually developed its technology to assist clients, not only to arrange their travel, but also to measure the total-cost-of-trip, including meals, taxis and so on. The TMC prides itself on pioneering revolutionary change through quality, value and choice.
SALES: £31m
37
SALES: £31m PROTRAVEL INTERNATIONAL
1st Floor, 101 St Martin’s Lane, London WC2N 4AZ 020 7434 7415
www.protravelinc.com tina.rose@
protravelinc.com
UK business travel gross sales 2013 £31m New business 2013 £4.5m
Key personnel Tina Rose Managing director Michelle Labonte Reservations manager Clive Lawrence Financial controller
Main industry sectors of clients Hedge funds, media, music, banking, legal, cruise and leisure.
Services offered in addition to business travel Events and music touring.
Number of transactions in 2013 42,000
Transaction breakdown Air 65% • Hotel 15% • Rail 5% Car 2% • Other 13%
Proportion of online transactions 3% Client retention rate 99%
Locations and networks London and Glasgow. Travel Leaders, Advantage Focus and Virtuoso.
UK full-time equivalent staff 9, plus 45 independent advisors
Average length of service 8 years GDS(s) used Sabre
Technology offering Concur online booking tool and expense management, and Nu Travel.
Biggest innovation(s) in 2013 The acquisition by Travel Leaders, giving Protravel a global buying power of £12 billion.
Agency description Protravel International has been established for 30 years in the US and nine years in the UK. Its business model is built around independent travel advisors, each with a varied business mix covering most aspects of travel. Its advisors provide a personalised service, more in line with a private concierge offering. Service is tailored to each individual client’s requirements relating to business and leisure travel.
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