27 CTM
Patteson Court, Nutfield Road, Redhill RH1 4ED 0845 470 8702
www.ctm.travel enquiries@ctm.travel
UK business travel gross sales 2013 £43.4m
Key personnel Phil Cook Chief executive officer Jackie Lacey Managing director Adam Lewis Finance director Julie Oliva Head of customer services
Main industry sectors of clients Pharmaceutical, media, law, technology, education and public sector.
Services offered in addition to business travel Conference and specialist group travel, bespoke technology solutions and consultancy, HR guidance for the traveller abroad, employee services, leisure, sports and event management.
Transaction breakdown Air 73% • Hotel 15% • Rail 6% Car 0.5% • MICE 2.5% • Other 3%
Proportion of online transactions 38%
Locations and networks Redhill, Stevenage and Telford. Advantage and GTMC. UK full-time equivalent staff 60 Average length of service 10 years GDS(s) used Sabre, Galileo and Amadeus
Technology offering Amadeus e-Travel Management, Vibe Corporate booking tool, Evolvi (rail), Hotelzon (pre-paid hotels) and T50 MI.
Biggest innovation(s) in 2013 Ongoing development of Vibe Corporate booking tool, specifically for air and rail transactions.
Agency description CTM is an independent TMC that has a history in the corporate travel market going back more than 20 years. Acquired by P&P Associates in 2004, the business today provides corporate travel services across a portfolio of 450 SME clients, spanning diverse geographical markets, with key strengths in the pharmaceutical, media, technology and education sectors. CTM recognises that every business is different and delivering a corporate travel service in a rapidly changing market requires both experience and product diversity.
SALES: £43.4m
28
SALES: £43.1m GILES TRAVEL
3 Lacemaker Court, London Road, Amersham, Buckinghamshire HP7 0HS 01494 733480
www.gilestravel.com sales@gilestravel.com
UK business travel gross sales 2013 £43.1m New business 2013 £4.5m
Key personnel David Giles Chairman Mandy Giles Managing director Richard Priestley Sales director Natalie Oldershaw Operations director John Cooper Marketing director
Main industry sectors of clients Retail, oil and gas, automotive and pharmaceutical.
Services offered in addition to business travel MICE, venue finding, leisure travel, meeting and training venue facilities, and travel marketing services.
Number of transactions in 2013 95,202
Transaction breakdown Air 51% • Hotel 29% • Rail 12% • Car 1% MICE 7%
Proportion of online transactions 15% Client retention rate 95%
Locations and networks Amersham (head office), City of London and Harlow (implant). LCC Global Travel and All Star Travel Group. Advantage Focus, GTMC, WIN Hotel Consortium and ABC
UK full-time equivalent staff 64 Average length of service 5 years GDS(s) used Sabre and Amadeus
Technology offering G-Connect online booking tool, and Gist front office toolkit and QC system. Gabi mid-office software.
Biggest innovation(s) in 2013 The Giles Business Travel Academy, which combines traditional classroom education with on-site work experience across a 24-week course; plus the Giles Drive executive chauffeur transfer service.
Agency description Giles Travel sees itself as an extension of its clients’ own organisations, acting as an out-of-house travel department with deep knowledge of its clients’ cultures, brand values and business objectives.
Transaction breakdown Air 43% • Hotel 5% • Rail 44% Car 0.39% • MICE 6% • Other 1%
Proportion of online transactions 40% Client retention rate 97%
Locations and networks Shepperton and Bristol. International Travel Partnership. GTMC, Advantage and ACTE.
UK full-time equivalent staff 68 Average length of service 8.9 years GDS(s) used Amadeus
Technology offering Atriis, Amadeus e-Travel Management and Traveldoo booking tools, Evolvi and
Thetrainline.com, Open Book MI and Traveldoo expense management.
Biggest innovation(s) in 2013 Ian Allan’s quality-control solution for consultants at point-of-sale.
Agency description Ian Allan Travel was founded in 1943 and remains a privately owned family business. Providing a full range of corporate, meeting and leisure travel services, it is recognised in the industry for its quality, innovation and ability to provide corporations and corporate travellers with effective business travel solutions. It also specialises in academic and charity markets, with access to market-specific fares and rates.
29
SALES: £42m IAN ALLAN TRAVEL
Terminal House, Station Approach, Shepperton, Middlesex TW17 8AS • 01932 255500
www.ianallantravel.co.uk info@ianallan.co.uk Twitter: @ianallantravel
UK business travel gross sales 2013 £42m New business 2013 £3.5m
Key personnel Paul Allan Chairman Pat O’Neill Managing director Simon Dugan Director of sales and account management Mike Smith Finance director
Main industry sectors of clients Charity, academia, pharmaceutical, financial services, legal, manufacturing and IT.
Services offered in addition to business travel Conference and events, and leisure.
Number of transactions in 2013 142,317
80 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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