2 HRG
Global House, Victoria Street, Basingstoke, Hampshire RG21 3BT 01252 881000
www.hrgworldwide.com info@hrgworldwide.com Twitter: @hrgworldwide
UK business travel gross sales 2013 £1,100m (BBT estimate)
Key personnel David Radcliffe Chief executive Kevin Ruffles Chief operating officer
Stewart Harvey Commercial director
Bill Brindle Group distribution and technology director Phil Harrison Group finance director
Main industry sectors of clients A broad range of industry sectors, including – but not limited to – automotive, banking and finance, food manufacturing, media and entertainment, oil and gas, pharmaceutical, public sector, retail and telecommunications.
Services offered in addition to business travel Consulting, expense management, data management, meetings, groups and events, sports, logistics, loyalty, government, and VIP services for multinational, national and SME companies.
Client retention rates Over 90%
Locations and networks 11 offices and 16 implants in the UK. Owned and controlled corporate travel services operations in 25 key driver/growth markets throughout Europe, North America and APAC, supported by contracted partners in Africa, the Middle East and West Asia, and Latin America. The HRG worldwide network extends to over 120 countries. ACTE, GBTA, IATA.
UK full-time equivalent staff 1,578 Average length of service 10 years
GDS(s) used Amadeus, Apollo, Galileo and Sabre
Technology offering HRG i-Suite portal, combining both pre- and post-trip data, and providing online information, online booking, profile management, expense management and reporting, and available on desktop, smartphone or tablet. HRG Insight data management and security tool, which combines both pre- and post-trip data to deliver a comprehensive view of the travel programme, and allows users to drill into their data graphically, so they can see, quickly and easily, exactly where their travellers are, where they are going and where they have been. It is delivered as an online service, optimised for use on tablets and mobile devices, giving clients the freedom to manage, organise and make informed decisions about their travel management programmes. HRG Expense Management online expense management solution (powered by Spendvision).
Agency description HRG is an international corporate services company. It specialises in travel, expense and data management underpinned by proprietary technology solutions and products.
SALES: £1,100m (BBT estimate)
3
SALES: £945.6m (BBT estimate) AMERICAN EXPRESS
Blackfriars House, 230 Blackfriars Road, London SE1 8NW 0844 6932 004
www.americanexpress.co.uk/businesstravel
UK business travel gross sales 2013 £945.6m (BBT estimate)
Key personnel Katrina Cliffe Vice-president and general manager, Europe Champa Magesh Vice-president and general manager, UK Barbara Fitzpatrick Sales director, UK and Ireland
Main industry sectors of clients Business and professional services, financial services and insurance, healthcare, retail, industry, manufacturing, mining and energy-related services, and technology and information services.
Services offered in addition to business travel Consultancy (travel and entertainment strategy, strategic sourcing, programme optimisation and change management, and business intelligence implementation), and meetings and events.
Locations and networks Locations in 139 countries.
David Radcliffe
Technology offering Axiom booking tool, which allows travellers to make travel and restaurant reservations, ship packages, set up a web or phone conference, and more. Axis@ Work web-based information management portal, which incorporates data from different sources. The Travel Alert electronic broadcast service, delivering up-to-the-minute travel and security alerts directly to the travel manager and to travellers, as needed. Pre-trip Auditor for both online and offline transactions. AX Connect, which enables travel managers to pinpoint impacted travellers, communicate with them via email and SMS, and prioritise aid to those travellers with the greatest need during a time of disruption. Trackpoint, a web-based and mobile security tracking tool that enables travel managers to pinpoint, quickly and easily, travellers worldwide and target communications to them at any given moment.
Champa Magesh
Explore portal, which helps clients influence travel behaviour and exert greater control over their travel programmes.
Agency description Positioned at the intersection of commerce and travel, American Express Global Business Travel offers its customers a comprehensive network, service dependability, and deep insight to help move people and businesses forward. American Express Global Business Travel provides leading travel solutions, integrated consulting services, proprietary research, and end- to-end meetings and events capabilities. These innovative offerings enable clients to optimise the return on their travel and meetings investments.
BUYINGBUSINESSTRAVEL.COM
BBT MAY/JUNE 2014
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