6
SALES: £442m FCM TRAVEL SOLUTIONS
11th Floor, CI Tower, St George’s Square, New Malden KT3 4TE 0800 082 1635
www.fcmtravel.co.uk info@fcmtravel.co.uk Twitter: @fcm_uk
UK business travel gross sales 2013 £442m
New business 2013 £133m
Key personnel Steve Norris Corporate managing director, Flight Centre Group Joanna Greenfield General manager, FCM Travel Solutions Graeme Milne General manager, Corporate Traveller Lisa Pobjoy General manager, Cievents
Main industry sectors of clients All industries split between FCM Travel Solutions (mid to large national and multinational clients) and Corporate Traveller (UK companies spending £50,000 to £2 million). Specialist division in Aberdeen for marine and offshore.
Services offered in addition to business travel MICE business handled by specialist division,
Cievents.com.
Number of transactions in 2013 In excess of 1 million
Transaction breakdown Air 44% • Hotel 22% • Rail 31% Car 2% • Other 1%
Proportion of online transactions 43%
Client retention rate 93.75%
Locations and networks 30 UK business travel centres. Global presence in 85 countries through wholly-owned offices or partner agreements. GTMC and ACTE.
UK full-time equivalent staff 644
Average length of service 8 years
GDS(s) used Travelport (Galileo) and Amadeus
Technology offering Self- booking tools including Concur, Amadeus e-Travel Management, KDS, Evolvi,
Thetrainline.com and Conferma. Client Bank proprietary
global reporting solution. FCM Portal, incorporating online booking tools and travel policies. FCM Mobile for mobile access to itineraries, flight-status notifications and online check-in. FCM Secure travel risk management programme, including risk alerts and GPS-based traveller tracking.
Biggest innovation(s) in 2013 Smartstay accommodation programme, giving year-round access to free hotel extras at over 130 hotels worldwide. Rates include one or more of room upgrades, wifi, breakfast, car parking, late check-out, early check-in, use of hotel meeting spaces, laundry services and restaurant discounts.
Agency description FCM provides the benefits of a global TMC with the intimacy of local service, to mid to large national and multinational clients, while Corporate Traveller delivers expert local service to UK SME clients. Its blended model combines consultant expertise with leading technology to deliver optimum results, and its philosophy of one- size-doesn’t-fit-all is not limited to tailoring solutions by client. It focuses on fulfilling the differing needs of all stakeholders within the organisation, whether it’s the procurement director, the travel booker or the traveller.
7 PORTMAN
Rutherwyk House, 57 Guildford Street, Chertsey, Surrey KT16 9AY 01932 797100
www.portmantravel.com sales@portmantravel.com Twitter: @portmantravel
UK business travel gross sales 2013 £315m
New business 2013 £38m
Key personnel Michael Hare
Chief executive officer David Canavan Chief financial officer Adrian Parkes Chief commercial officer Dawn Murphy Chief people officer David Thomas Senior vice-president, global sales
Main industry sectors of clients Retail, banking, insurance and finance, legal, consultancy, engineering and construction, professional services, defence, pharmaceuticals, public sector, utilities, media, marine, and oil and gas.
Services offered in addition to business travel Conferences and events, executive leisure, marine travel, medical, out-of-hours services, strategic consultancy management, business intelligence reporting, VIP travel services, passport and visa services, security and health advice, forex, and translation services.
Number of transactions in 2013 1.3 million
Transaction breakdown Air 45% • Hotel 22% • Rail 23% Car 2% • MICE 7% • Other 1%
Proportion of online transactions 40%
Client retention rate 98%
Locations and networks 13 UK locations. Additionally, Portman operates implants from a number of client offices. Wholly-owned offices in Tralee (Ireland) and Amsterdam. As part of Radius Travel it has access to offices across 80 countries. GTMC.
UK full-time equivalent staff 455 Average length of service 8 years
GDS(s) used Travelport and Sabre
Technology offering Portman One point-of-sale booking technology, aggregating GDS and non-GDS content (proprietary). Portman Three Sixty (Cognos by IBM) and Portman Livewire (Get There, Citric, Evolvi, Amadeus e-Travel Management and Concur).
Biggest innovation(s) in 2013 Corporate responsibility programme, Responsibly Portman, including partnerships with Manage CO2 and Climate Care to measure, report and offset business travel emissions. Certification to ISO standards for quality, environmental and information security management (ISO9001:2008, ISO14001:2004 and ISO27001:2005) as part of PIMS (Portman Integrated Management System). Awarded Investors in People standard mark.
Agency description With over 50 years’ experience delivering first- rate travel services, Portman has developed an enviable reputation in becoming one of the largest TMCs in the UK. It creates compelling, flexible solutions that incorporate the wealth of human expertise found throughout its network, together with its highly cost- efficient online service. Worldwide, it extends its service capability to over 80 countries, as founder- shareholder in Radius Travel, the global travel company.
SALES: £315m
66 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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