4
SALES: £542m CAPITA TRAVEL AND EVENTS
Meridian Court, 18 Stanier Way, Wyvern Business Park, Derby DE21 6BF 0871 521 9800
www.capitatravelandevents.co.uk travelandevents@capita.co.uk Twitter: @captravelevents
UK business travel gross sales 2013 £542m
New business 2013 £55m
Key personnel Paul Boyle Chief executive officer Trevor Elswood Chief commercial officer Ian Carron
Chief information officer Alan Hardy Chief financial officer
Main industry sectors of clients Financial, retail, facilities management, telecoms, engineering/construction, professional services, public sector, legal services, manufacturing, utilities, and oil and gas.
Services offered in addition to business travel Meetings and events: venue finding and strategic meetings management programmes, full creative-event delivery, internal meeting room management technology, and consultancy services.
Number of transactions in 2013 3,386,139
Transaction breakdown Air 8.6% • Hotel 35.7% • Rail 35.4% • MICE 19.3% • Other 1%
Proportion of online transactions 61%
Client retention rate 97%
Locations and networks Offices in Cheadle, Derby, Glasgow, Leeds, London, Nottingham, Stockport, Swindon and Taunton. Paris (BSI France). Member of GSM, GTMC and HBAA. Individual members of ITM and Eventia, with board members on both.
UK full time equivalent staff 845
Average length of service 8.2 years
GDS(s) used Worldspan, Amadeus and Sabre
Technology offering A bespoke travel-booking portal, incorporating proprietary hotel and venue booking technology, Evolvi, Amadeus e-Travel Management and Get There. Proprietary tools, including traveller and meetings tracker, internal meeting room management system, event/ delegate registration and management, comprehensive online MI and dashboard, interactive campaign manager to deliver ancillary travel savings, and pre-travel approval.
Biggest innovation(s) in 2013 Partnerships with Virgin Trains and East Coast Trains to extend loyalty schemes to Capita Travel and Events customers, and the launch of a taxi service that is fully integrated with rail confirmations.
Agency description Capita asked the question: why should customers have to compromise with a general one-stop-shop, or different specialists, to meet all their travel and event needs? It saw the potential to create a simpler and smarter answer. Building on its established business travel portfolio, the acquisition of BSI, followed by Expotel and Venues Event Management, allowed its customers to benefit from an uncompromised choice. Whether this is one specialist service, all of them, or a combination, Capita aims to provide trusted and proven expertise through one coherent solution.
5 BCD TRAVEL
30 Eastbourne Terrace, London W2 6LA 020 7262 5040
www.bcdtravel.co.uk
sales.support@
bcdtravel.co.uk Twitter: @bcdtravel
UK business travel gross sales 2013 £539m
Key personnel Mike Walley President and chief operating officer, UK and Ireland Michele Lawley Managing director, UK and Ireland Laura Everitt Chief financial Officer, UK and Ireland Tony McGetrick Director of sales and marketing, UK and Ireland
Main industry sectors of clients Corporate banking and financial services, media, entertainment, fast-moving consumer goods, technology, legal, pharmaceutical, manufacturing, marine and SMEs.
Services offered in addition to business travel Conference and incentive, meeting management, events, Advito consulting, advisory and project management service, expense management, travel- risk management, and carbon- emissions tracking and reporting. Marine and leisure services.
Client retention rate 96%
Locations and networks Nine wholly-owned UK business travel centres plus 17 implants/ outplants. Operates in 97 countries, with ownership across all major markets. Member of GTMC, ITM, ACTE and GBTA.
UK full-time equivalent staff 677
Average length of service 5 years
GDS(s) used Sabre, Amadeus and Travelport
Technology offering Proprietary online booking tool, Business Online, for SMEs. Amadeus e-Travel Management, Cytric, Get There, KDS, Concur, SAP TM and Res X. Portal with access to online booking engines, expense management systems, personalised travel information, targeted alerts and travel news. Decision Source information management platform, pre-trip authorisation and post-ticketing compliance reporting tool.
Biggest innovation(s) in 2013 Last year BCD sought expertise outside of its traditional industry parameters to bring fresh and innovative ideas on how to proactively and positively influence business travellers’ buying decisions. It demonstrated how applying behavioural economics can influence corporate travellers before, during and after their business trips, and can reinforce and support managed travel programmes. This insight also exposed ‘hidden’ travel expense items, and BCD has created techniques to deliver savings on these.
Agency description BCD helps companies make the most of what they spend on travel. For travellers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel programme. For executives, BCD ensures the travel programme supports company objectives. It helps its clients to travel smart and to achieve more, making this happen in 97 countries, with 11,000 creative, committed and experienced people on its team worldwide.
SALES: £539m
64 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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