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SALES: £37m NYS CORPORATE


Quantum House, Innovation Way, York YO10 5BR 0845 250 4380 www.nyscorporate.com sales@nysgroup.com Twitter: @nyscorporate


UK business travel gross sales 2013 £37m New business 2013 £3.9m


Key personnel Oliver Garside Managing director Leanne Fowler Sales and key account manager Caroline Medcalf Events director Sharon Smith Operations manager Nicky Traynor Commercial manager


Main industry sectors of clients Insurance, finance, telecommunications, technology, pharmaceutical, healthcare, industrial and public sector.


Services offered in addition to business travel MICE, venue finding, delegate registration, event logistics and management.


Number of transactions in 2013 192,700


Transaction breakdown Air 7% Hotel 19% • Rail 24% • Car 1.1% MICE 48% • Other 0.9%


Proportion of online transactions 89%


Client retention rate 100% (for corporate clients)


Locations and networks York (head office), Leeds, London and Essex. WIN, Advantage Focus, ITM and HBAA.


UK full-time equivalent staff 63 Average length of service 9 years GDS(s) used Galileo


Technology offering NYS Rail, NYS Hotel, NYS Air, NYS Meetings, online management reporting, bespoke portals, traveller tracking, e-invoicing and traveller profile maintenance.


Biggest innovation(s) in 2013 Reducing client spend by 18%; and the in-house development of IT and an expense management system.


Agency description NYS is a leading niche TMC offering bespoke solutions while maintaining best-of-breed technology, its high-quality and high-touch approach tailored to individual clients’ requirements.


Transaction breakdown Air 68% • Hotel 11% • Rail 14% • Car 1% MICE 1% • Other 5%


Proportion of online transactions 18% Client retention rate 99%


Locations and networks London and Manchester. Raptim not-for-profit travel management service network and Lufthansa City Center International; and ITM.


UK full-time equivalent staff 74


Average length of service 5 years (Diversity); 11 years (industry) GDS(s) used Amadeus


Technology offering You-Book self-booking tool, On-Track self-booking tool, Mi-Bank reporting, Pin-Point employee tracking and risk management tool, travel risk intelligence system and secure client portal.


Biggest innovation(s) in 2013 The creation of a new internal quality monitoring and communication system.


Agency description Diversity Travel has built its reputation on a deep knowledge of customers’ needs, and as a TMC has one of the widest range of charity and academic air fares.


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SALES: £34.6m DIVERSITY TRAVEL


Manchester One, 53 Portland Street, Manchester M1 3LD 0161 235 5400 www.diversitytravel.co.uk reservations@diversitytravel.co.uk Twitter: @diversity_trvl


UK business travel gross sales 2013 £34.6m New business 2013 £7.1m


Key personnel Christopher Airey Client solutions director Matthew Truin Operations director Nicky Scowcroft Finance director Diane Pyatt Head of sales Paula Burke Reservations manager


Main industry sectors of clients Charity, NGO, humanitarian, missionary, faith, academia, public sector and higher education.


Services offered in addition to business travel In-house visa service, conference and group travel, venue finding, travel reporting and consultancy, and risk management services.


Number of transactions in 2013 98,824 Client retention rate 99%


Locations and networks Stoke-on-Trent, London and Jersey. Advantage Focus. UK full-time equivalent staff 41 GDS(s) used Sabre


Technology offering Detailed management reporting and an online rail-booking tool.


Agency description UK-based TMC Wayte Travel specialises in providing a comprehensive travel management service, combining expertise and a network of worldwide contacts to create tailor-made solutions for its clients. Renowned for its personal service, Wayte strives to deliver the best and most efficient travel management solutions. It provides full and impartial travel advice, meaning clients gain access to the widest range of travel services and the most up-to-date information.


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SALES: £33m WAYTE TRAVEL


3-5 Glebe Street, Stoke-on-Trent, Staffordshire ST4 1HS 01782 412431 www.waytetravel.co.uk sales@waytetravel.co.uk


UK business travel gross sales 2013 £33m New business 2013 £3m


Key personnel Gary Smith Company secretary Garry Lloyd Sales and account manager Mike McGuire New business manager David Schaffer Operations manager Caroline Boyd Office manager (Stoke-on-Trent)


Main industry sectors of clients Banking and finance.


Number of transactions in 2013 50,000


Transaction breakdown Air 90% • Hotel 4% • Rail 3% Car 1% • Other 2%


BUYINGBUSINESSTRAVEL.COM


BBT MAY/JUNE 2014


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