15
SALES: £125m
16
The Linen House, 253 Kilburn Lane, London W10 4BQ • 020 8960 1600
www.appointmentgroup.com sales@appointmentgroup.com Twitter: @appointment_grp
UK business travel gross sales 2013 £125m New business 2013 £15m
Key personnel Maurice Veronique Joint chairman and CEO John Gianquitto Joint chairman and CEO Ian Patterson Joint chief operating officer Glen Duckworth Joint chief operating officer Andy Hampshaw Group strategy director
Main industry sectors of clients Finance and investment banking, insurance, law, entertainment and sports.
Services offered in addition to business travel MICE, high-end leisure, entertainment, touring and financial roadshows.
Number of transactions in 2013 204,834
Transaction breakdown Air 53% • Hotel 30% • Rail 1% • Car 2% MICE 12% • Other 2%
Proportion of online transactions 2% Client retention rate 99.5%
Locations and networks London (plus implant) and Manchester, and fully owned operations in New York, Los Angeles, Melbourne and Sydney. GTMC.
UK full-time equivalent staff 161 Average length of service 8.1 years GDS(s) used Galileo
Technology offering Tag on-Line (KDS), online MI reporting and passenger location tracking (e-Locate).
Biggest innovation(s) in 2013 The launch of an upgraded in-house mid-office system, Majic, which allows multi-client and passenger profiles in all operating territories. Additionally, it provides seamless MI reporting on all global accounts in the client’s preferred currency.
Agency description The Appointment Group provides high quality travel and event management to a client base that continually demands the best value solutions available. It manages global accounts across a network of offices in the UK, US and Australia, and is proud of its record of never having lost an account.
Number of transactions in 2013 364,000 Transaction breakdown
Air 73% • Hotel 11% • Rail 10% • Car 1% MICE 4% Other 1% Proportion of online transactions 46% Client retention rate 99%
Locations and networks London, Glasgow and four UK implants. Offices in France, Germany, the Netherlands, Switzerland and Sweden. Member of Globalstar. GTMC and ITM.
UK full-time equivalent staff 170 GDS(s) used Sabre, Travelport and Amadeus
Technology offering QI suite of ten business tools, including My CT mobile portal, iApprove approval system and iRequest email with live availability booking system.
Biggest innovation(s) in 2013 My CT mobile portal, accessed via a single sign-on, which provides a gateway to Chambers- developed technology tools.
Agency description Chambers is an award- winning independent TMC offering service across Europe. At the 2014 Business Travel Awards, Chambers was named Best TMC (£50-£200m annual sales), Best Specialist Business Travel Product for My CT, and Travel Team of the Year, with Herbert Smith Freehills.
SALES: £124m THE APPOINTMENT GROUP CHAMBERS TRAVEL
Broken Wharf House, 2 Broken Wharf, London EC4V 3DT • 020 7429 9600
www.chamberstravel.com sales@chamberstravel.com Twitter: @chamberstravel
UK business travel gross sales 2013 £124m New business 2013 £30m
Key personnel Chris Thelen Chief executive officer Debbie Carling Chief operating officer Pamela Bridger Chief financial officer Paul Broughton Director of sales – EMEA Andy Slough IT director
Main industry sectors of clients Pharmaceutical, professional services, IT, media, law, insurance, retail, financial services, energy/utilities and public sector.
Services offered in addition to business travel Travel software, MICE, VIP business and personal travel, and consultancy.
17
SALES: £121m STATESMAN TRAVEL
Senator House, 85 Queen Victoria Street, London EC4V 4AB • 020 3667 1000
www.statesmantravel.com enquiries@statesmantravel.com Twitter: @statesmantravel
UK business travel gross sales 2013 £121m New business 2013 £9.2m
Key personnel Mervyn Williamson Joint managing director Jon Langley Joint managing director Sarah Bark Operations director Kyriacos Paschalis IT director
Main industry sectors of clients Media, finance, professional services, legal, and oil and gas.
Services offered in addition to business travel Media On Tourz dedicated travel services; On Tourz sports and educational tours; Eventz full-service event management; Hotelz hotel-booking agency; private leisure travel; Masterfare air fare consolidator; and pilgrimage travel.
Number of transactions in 2013 465,118
Transaction breakdown Air 78.3% • Hotel 9.9% • Rail 8.3% Car 0.2% • MICE 3.3%
Proportion of online transactions 24.7% Client retention rate 99.5%
Locations and networks London (two), Manchester and Sutton. Founding members of Travel Solutions International, with US$3.5 billion in total spend, with offices in more than 40 countries. GTMC, Advantage and ABC.
UK full-time equivalent staff 160 Average length of service 12.5 years GDS(s) used Travelport, Sabre and Amadeus
Technology offering Statesmanager customised travel portal. Concur, KDS, SABS, Conferma, Hotelzon, Evolvi and
Thetrainline.com.
Biggest innovation(s) in 2013 The Statesmanager portal, which provides access across multiple devices to a variety of travel tools, customised to the user’s needs.
Agency description Statesman offers a personal approach to travel management and a return-on-investment for it customers.
74 BBT MAY/JUNE 2014
BUYINGBUSINESSTRAVEL.COM
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