Contents


Module 1 – Communication Section One: Answers to activities and teaching/assessing suggestions ................................2 1. Principles of effective communication ...............................................................................2 1.1 Audience.........................................................................................................................2 1.2 Purpose...........................................................................................................................3 1.3 Clarity.............................................................................................................................3 1.4 Feedback.........................................................................................................................4 1.4.1 Listen and give spoken feedback .....................................................................4 1.4.2 Read and give written feedback.......................................................................5 1.4.3 Body language feedback ...................................................................................6


2. Elements of the communication process ...........................................................................6 3. Barriers to communication..................................................................................................7 3.1 Different types of communication barriers ...............................................................7 3.1.1 Physical barriers ...............................................................................................7 3.1.2 Physiological barriers .......................................................................................7 3.1.3 Psychological barriers ......................................................................................7 3.1.4 Bias ......................................................................................................................7 3.1.5 Semantic barriers...............................................................................................7 3.2 How to overcome communication barriers ..............................................................8


4. Categories of communication..............................................................................................8 5. Channels of communication................................................................................................8


Section Two: Additional material, assessment and preparation ...........................................10


Module 2 – Viewing and reading Section One: Answers to activities and teaching/assessing suggestions ..............................24 1.1 Body language .............................................................................................................24 1.1.5 Sign language ...................................................................................................25


1.2 Visual texts...................................................................................................................25 1.2.1 Schedules ..........................................................................................................25 1.2.2 Signs and symbols ...........................................................................................26 1.2.3 Visual representations.....................................................................................27 1.2.4 Comic strips .....................................................................................................28


2. Reading.................................................................................................................................30 2.1 Reading strategies .......................................................................................................30 2.1.1 Pre-reading.......................................................................................................30 2.1.2 Scanning ...........................................................................................................31 2.1.3 Skim-reading....................................................................................................31 2.1.4 Predicting .........................................................................................................31 2.1.5 Reading carefully.............................................................................................31


2.2 Word attack skills ........................................................................................................32 2.3 Making summaries .....................................................................................................33


Section Two: Additional material, assessment and preparation ...........................................35


Module 3 – Information texts Section One: Answers to activities and teaching/assessing suggestions ..............................48 1. Features of information texts .............................................................................................48 2. Examples...............................................................................................................................48 3. Reading information texts..................................................................................................49 3.1 Pre-read........................................................................................................................49 3.2 Skim..............................................................................................................................49 3.3 Predict...........................................................................................................................50 3.4 Read carefully ..............................................................................................................50 3.5 Apply word attack skills ............................................................................................50


FutureManagers iii

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180  |  Page 181  |  Page 182  |  Page 183  |  Page 184  |  Page 185  |  Page 186  |  Page 187  |  Page 188  |  Page 189  |  Page 190  |  Page 191  |  Page 192  |  Page 193  |  Page 194  |  Page 195  |  Page 196  |  Page 197  |  Page 198  |  Page 199  |  Page 200  |  Page 201  |  Page 202  |  Page 203  |  Page 204  |  Page 205  |  Page 206  |  Page 207  |  Page 208  |  Page 209  |  Page 210  |  Page 211  |  Page 212  |  Page 213  |  Page 214  |  Page 215  |  Page 216  |  Page 217  |  Page 218  |  Page 219  |  Page 220  |  Page 221  |  Page 222  |  Page 223  |  Page 224  |  Page 225  |  Page 226  |  Page 227  |  Page 228  |  Page 229  |  Page 230  |  Page 231  |  Page 232  |  Page 233  |  Page 234  |  Page 235  |  Page 236  |  Page 237  |  Page 238  |  Page 239  |  Page 240  |  Page 241  |  Page 242  |  Page 243  |  Page 244  |  Page 245  |  Page 246  |  Page 247  |  Page 248  |  Page 249  |  Page 250  |  Page 251  |  Page 252  |  Page 253  |  Page 254