contents
Introduction Editor’s comment
Sales skills Safety testing
Ecodesign and energy saving regulations Retail finance and warranties
Consumer Electronics Television
Audio and home cinema systems Personal and portable audio DAB radio
Cameras and camcorders Accessories
Domestic Appliances Cooking
Refrigeration Home laundry Dishwashers
Small Appliances Beverage makers
Food preparation: healthy eating Irons
Advertisers’ Index
4 6 8
14 18
24 30 34 38 42 46
52 60 64 72
Floorcare 78
86 90 93
98
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Editor: Anna Ryland
aryland@datateam.co.uk Tel: 020 8429 5871
Contributors:
George Cole, Hayley Gilbert, Libby Plummer, Sarah Selzer, Richard Stevenson
Special Projects and Events: Linda Dorling
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SalesTrainingGuide12 3 IndependentElectricalRetailer
Advertisement Production: Claire Noe
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Layout: Steve Bevis
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hotmail.com
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Published by Datateam Business Media Ltd, 15a London Road, Maidstone, Kent ME16 8LY
© Copyright Datateam Business Media Ltd 2011. All rights reserved. No part of this publication may be reproduced or transmitted in any form by any means, electronic or mechanical, including recording, photocopying or any information storage or retrival system, without written permission from the Publisher.
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