Improving the quality of Domestic Appliance Service
Who are DASA? DASA (The Domestic Appliance Service Association) is a UK National Trade Association of Independent Domestic Appliance Service Rrganisations that repair domestic gas, electrical and electronic consumer appliances. It was formed in 1978 and now consists of some 100 members. DASA has raised the profile of the independent servicing trade and facilitates work from manufacturers, insurance companies, servicing networks and consumers for its members. DASA is not allied to any particular Manufacturer or to any other domestic appliance organisations and is a member of the British Quality Foundation. DASA membership is open to Companies, Partnerships and Individuals. DASA promotes good service, efficiency and courtesy and its Code of Practice is registered with the Office of Fair Trading. DASA has Criteria for Service Quality, Guarantees, the Environment, Insurances, Competence, Safety Testing and an Arbitration Scheme that is designed to protect the customer and members. DASA encourages communication between independent service organisations, consults on National issues and the Association is a bona fide National Trade Association.
Benefits of DASA Membership • Guaranteed customer and member protection, under the DASA Code of Practice • Inclusion in the ‘Find a Repairer’ section of the DASA website • Encourages Identity cards, Van Signage and other ‘Image’ marketing items • Facilitation of Skills & Vocational training and qualifications • EOrbit newsletter and forums providing up-to-date information & comment • Special deals on vehicles, tools, equipment and back office supplies • Realistic and workable national standards and Code of Practice • Provides important legislative and industry based information • Provides a dispute resolution scheme and independent arbitration • Supports co-operation between Repairers, Manufacturers and Electrical Retailers • Provides a lobbying platform to regulatory authorities on behalf of members
If you repair domestic appliances and would like to find out what the benefits of being a DASA member are and what it could do for you and your organisation, then visit the DASA website
www.dasa.org to find out more.
SalesTrainingGuide12 11 IndependentElectricalRetailer
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