Spotlight: Mary Brown


cooking or managing the guests at the front. I’m ready to roll up my sleeves and help.


Any standout moments so far on your franchise journey? Looking back to 2017, I never dreamed I would be a multi-unit franchise owner with nine Mary Brown’s stores and growing. It’s been an amazing journey and I look forward to expanding even further!


How has life changed? My life totally changed after I joined the Mary Brown’s family. I feel my relationship with head office is not just franchisee and franchisor; it’s like a family. For instance, I can call the operations team at 6 o'clock in the morning if there’s a delivery issue due to bad weather. I discuss different initiatives with the marketing team; I talk to the construction team about changing floor plans for a new build, or I can simply email the franchising team about new sites. It doesn’t matter what time of the day it is or if it’s the weekend, there is always someone to support me and I get a response within 10 minutes. On one occasion, I even called the senior management team late at night to share good news regarding my new store opening! All of these little stories make me feel more confident to expand the business and be proud of the brand!


"Looking back to 2017, I never dreamed I would be a multi-unit franchise owner with nine Mary Brown’s stores and growing"


What are your plans for the future? My Mary Brown’s stores are currently in two provinces in Canada – Manitoba and Ontario. My goal is to keep expanding and ultimately open in more provinces.


Would you recommend running a Mary Brown’s to others? What advice would you give? What skills and qualities do franchisees need? A lot of my friends have noticed that our products are delicious and made fresh and they also have seen first hand how much


support I receive from the franchisor during the early stages and every step of the way. In fact, my friends have reached out to the franchising team to start the ball rolling in achieving their own Mary Brown’s dream! A few of my friends have now secured


their location and are ready to start their own journey. Some of them are waiting for construction to commence. Every time we get together for a coffee and talk about the brand, I always see the smiles on their faces and their confidence about the future. I truly believe Mary Brown’s will


go very far and achieve even more success, including internationally. It’s challenging and yet very rewarding as a Mary Brown’s franchisee. The most important qualities in a


franchisee, in my opinion, are that as a spokesperson for the brand, they must be able to deliver the passion, quality and genuine hospitality that is the core of the business. l


MARY BROWN'S CHICKEN & TATERS ukfranchising@marybrowns.com


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