FRANCHISEFOCUS INVESTMENT: FROM £100,000 A Fantastic choice
Fantastic Services is taking the property maintenance industry into the digital age
p Hristo and Vanya Yankov, thriving Fantastic Services franchisees F
antastic Services operates in the UK, the US and Australia, boasting more than 400 franchise units
that cater to over 40,000 customers every month. The brand was able to grow internationally through its online business model and by expanding a portfolio of services to meet untapped local demand. The company has designed and developed a range of over 25 high-end services (such as professional cleaning, gardening and landscaping, handyman and builders, and pest control) to offer reliable solutions to customers in need of professional property maintenance and improvement. Although not exactly defined as a
tech company, Fantastic Services has been quietly working to develop a few technological solutions in order to solve some of the key issues that its niche sector has been facing for the last decade. CEO and co-founder Rune Sovndahl says: "Fantastic Services took a traditionally offline industry and made it modern and online, giving users real-time access to prices and service availability."
Real-time service availability When the customers of Fantastic Services
100
book online (or by using the GoFantastic mobile app), they are able to see the availability of the particular service they need and book a time that is most convenient for them. As soon as a certain timeslot for a given service is reserved, the information is processed by a bespoke customer relationship management (CRM) system, which fits the job into the work schedule of a technician.
Pro auto-assign technology The technicians who operate under the Fantastic Services brand use the Bfantastic mobile app in their day-to-day work. It's their primary tool for receiving job assignments and work-related communication. This is where the so-called 'pro auto-assign' functionality comes in. Whenever there is a certain job that needs to be done, the CRM system is able to automatically assign it to an available specialist who is most suitable for the particular job based on factors such as the unique requirements of the client, proximity to the address, skillset of the technician and equipment necessary to complete the service. These interconnected functionalities
perfectly reflect the company's inventive focus. “We're all about technology where it counts and people where it matters,” says Rune. The CEO of Fantastic Services has a passion for solving the mundane and daunting aspects of life through innovation and technology. “We have made our services as
accessible as possible for our customers. But we pay equal attention to the service provision process, making sure that the technicians have everything they need to operate efficiently.”
Franchise opportunities Fantastic Services offers franchise and master franchise opportunities across the UK and abroad. There are various packages available ranging from single units to a master franchisee operating with multiple services and units. l
FANTASTIC SERVICES Home services 020 7846 2537
joinfantastic.com
info@joinfantastic.com
Investment level: £100K+
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