Journey to success
ONE YEAR ON…
…where we look at 12 months in the life of a fra nchise opera tion. Here, Driving Miss Daisy in Barnstaple celebra tes a milestone
D 168
riving Miss Daisy Barnstaple is celebrating its one-year anniversary and franchisees Mark Jones and Sharon Hunt are delighted with the impact they’ve made in the local community. Driving Miss
Daisy provides specialised transportation and companion services for young, elderly or disabled people throughout the country enabling them to remain independent. Mark and Sharon started their franchise with one
Daisy-branded wheelchair accessible vehicle and Mark working full-time whilst Sharon supported on a part-time basis. Things progressed slowly but surely and now they are both full-time and, in December, added another accessible vehicle to their fl eet. They now have lots of regular clients as well as school and social care contracts. The pair are busy – and getting busier all the time! Mark says: “We wanted to do something that would
be rewarding not only fi nancially but emotionally as well and Driving Miss Daisy delivers on both counts. We are so pleased that we are fulfi lling the intentions we had at the start which was to make a difference to people’s lives and to help them retain independence and prevent isolation and loneliness. Our clients are varied and, along with their families, the majority are more like friends than clients now.” “We have undertaken various types of bookings including appointments to the hospital, doctors, podiatrist, dentist, physio, hairdresser and vets as
p Mark Jones and Sharon Hunt
well as airport and school runs. We regularly take people to garden centres, shopping, lunches, and so on. We also have a number of contracts in place and provide transport on an ad-hoc basis for discharges at North Devon District Hospital. Over the year we have built up close working relationships with some care homes in the area too.”
"We're fulfilling the intentions we had at the start – to make a diff erence to people's lives"
Sharon adds: “We have helped some of the most
vulnerable in our community including people living with dementia, visual impairment, mental health issues and all types of disabilities. Part of our service is that we are insured to go into the home and help our clients with bags, locking doors, putting the cat out etc. We have helped out with so many things like doing the bins, laying compost, fi lling out calendars, fi xing clocks, inserting hearing aids, replacing batteries, putting beds together, taking items up to the hospital and so much more. We have even rescued one of our clients, who is a real character, from being stuck fast in a doorway on his motorised wheelchair!” l
beadaisy.co.uk
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