Day in the life
Time to clean R
ob Hampton has been in the cleaning industry for over 15 years. Prior to becoming part of the NIC network, Rob ran his own cleaning
business in the West Midlands. In 2014 Rob began looking at how he could take his business to the next level and made contact with NIC Services Group, as he could see the benefi ts of the support and national presence that an experienced franchisor could off er him.
Having made the decision to join the network, Rob has committed fully to the processes that NIC has in place, based on its 50 years of industry experience; he has certainly seen the benefi ts, with his business growing to over £700,000.
8.00am
My day always starts with a cup of coff ee in the offi ce catching up on current events and checking my emails and messages, responding as required.
9.00am
I catch up with my team in the offi ce – I have an administrator and two contract managers. I look at the tasks that need to be carried out that day and I allocate them to the appropriate team member. As my business has developed, I now have a team of mobile cleaners, who are used to provide cover as required due to absences, holidays or just where needed; these are all in addition to my cleaning teams that work on the clients’ sites.
10.00am Having ensured that everything is covered, I spend the rest of the morning visiting clients and completing audits with them to ensure the cleaning we have provided is up to the required standard. This also gives me the chance to meet with the cleaners and to deliver any necessary stock. Today, I visited a potential client as I was in the area.
12.00pm
Lunchtime gives me another opportunity to catch up on emails and calls to arrange my appointments for the coming days. Today, I am having a catch-up call with my business development manager,
Rob Hampton
Susan. She’s always there to provide me with invaluable support and guidance for my business.
1.00pm
Every day I identify prospective clients to ring or email to off er our services to. I do this by using the marketing support tools provided to me by NIC, including email templates, sales leads and social networking. I am also constantly searching for my own leads, taking notes while out and about of potential businesses to target. I aim to send 10 emails a day prospecting for new business and I will follow them all up by phone the next day.
3.00pm Today, I am visiting a potential client in Walsall. I start the meeting by fi nding out what his current issues are with his cleaning to ensure I can address these and off er a solution. I am given a tour of the building; this allows me the chance to measure the fl oor space to accurately
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quote the job using NIC’s unique custom- built quoting tool. It also allows me the chance to see fi rst hand the standard of the current cleaning, so I can spot any issues and ensure my presentation deals with these to give me the best chance of securing the contract. I always get my quotations completed quickly.
4.30pm
I arrive back at the offi ce. I use this time to check my emails and messages again. I also check in with the administrators and contract managers to ensure that there have been no issues, that all jobs are covered and that the sites are all fully stocked with the required consumables. I make sure that any additional jobs for the following day have been arranged. One last email check and it’s time to go home – the phone is still on though!
info@nicfranchise.co.uk
Rob Hampton became an NIC Services Group franchisee in 2014. Here, he describes a typical day…
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