Federal Government®
analysis, which the AOC measures on a
biennial basis. The AOC’s target for this KPI is to improve the agency’s Best Places to Work rankings as compared to the prior survey. Based on the FY 2018 rankings (first available in FY 2019), the AOC ranked ninth out of the 27 midsized government agencies that participated in the FEVS survey.7
This is a two-
position improvement over the AOC’s previous survey results, thus meeting the targeted KPI. See Figure 35. To improve employee engagement since the prior survey, the AOC provided all business units with their FEVS results — including the scores from all the question dimensions — to highlight opportunities for improvement. The AOC instructed each business unit to develop and implement an action plan addressing focused areas of improvement and report on their progress to the agency’s leadership. As a result of these efforts, over the past three survey cycles, the AOC increased its overall engagement score (from 70.0 percent in FY 2014 to 72.9 percent in FY 2016 and 76.4 percent in FY 2018), as well as the average score on each of the FEVS questions by at least 3 percent.
Business Units With a Bureaucracy Reduction (IEW KPI 5)
This biennial KPI measures how AOC business units reduced bureaucracy and promoted innovation. The AOC’s target for this KPI is for 100 percent of business units to enable decision- making in support of service delivery at the lowest practical levels or to streamline processes to simplify and expedite service delivery. In FY 2019, 100 percent of business units created and implemented their plans, meeting the target.
NEW! Nonselected Internal Candidates Offered Feedback (IEW KPI 6)
This KPI measures the AOC’s commitment to providing feedback to unsuccessful internal candidates for positions within the agency. The agency’s target was for 100 percent of applicants to receive feedback on their interview performance. This fiscal year, the AOC identified process documentation and challenges in implementing this new practice. Therefore, the AOC is adjusting the process and will facilitate agency supervisors’ feedback and tracking of feedback more completely in FY 2020. The AOC provided feedback to 89.7 percent of unsuccessful internal
applicants in FY 2019. 7
FIGURE 35 The AOC’s Ranking in the Partnership for Public Service’s Best Places to Work in the Federal Government®
13 12 11 10 9 8 7 6 5 4 3 2 1
2014 2016 2018
Definition Best Place to Work in the Federal Government® Ranking from three FEVS questions
Source Partnership for Public Service Best Places to Work Agency Rankings 2019
Target Higher rank than the previous rank
NEW! Continuous Process Improvement Program Established (IEW KPI 7)
This one-year KPI measures the AOC’s efforts to align performance processes with the strategic goals and customer expectations. The target for this KPI was the establishment of the Continuous Process Improvement Program that standardizes how the agency identifies, prioritizes, analyzes, designs and implements improvement projects. The program provides training, toolkits and other resources to develop a culture of continuous improvement at the AOC. In FY 2019, the AOC launched the program, trained the first cohort of continuous process improvement champions and developed tools and templates to facilitate process improvement projects.
The Partnership for Public Service defines midsize government agencies as those with 1,000 to 14,999 employees. The survey consists of three questions: 1) do you recommend your organization as a good place to work; 2) how satisfied are you with your job; and 3) how satisfied are you with your organization.
2019 PERFORMANCE AND ACCOUNTABILIT Y REPORT
Performance Information • Section II
71
Rank
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