The AOC’s Foster an Innovative and Empowered Workforce strategic goal empowers the workforce to meet the AOC mission. The agency promotes programs to expand employee skill sets, support career growth and develop future leaders.


Strategic Goal 3


Foster an Innovative and Empowered Workforce The AOC’s strategic goal to Foster an Innovative and Empowered Workforce is intended to facilitate an organizational culture that attracts, develops and retains exceptional employees, empowers its workforce to be innovative and advances new programs and processes to accomplish its mission. This goal encourages the organization to embrace change through outstanding leadership and continuous improvement. As seen in Table 8, there are three strategic objectives, nine strategies and two high-level KPIs associated with this goal. The agency reached its targeted performance for both high-level KPIs. For an in-depth discussion of the indicator results and strategy outcomes, see Section II: Performance Information.


In addition, the AOC attained several accomplishments for the activities aligned with this strategic goal, including:


 Office Reorganization to Create Positive Workplace Culture: The AOC elevated the Diversity, Inclusion and Dispute Resolution office to report directly to the Architect of the Capitol. This organizational restructure emphasizes the agency’s focus on an integrated strategy for a healthy workforce culture with clear goals and accountability.


 Automated Safety Inspection Checklists: The AOC initiated a transition from paper to electronic safety checklists to facilitate monthly facility safety inspections of the Capitol


24 Section I • Management’s Discussion and Analysis


Power Plant. In the FY 2019 pilot program, the AOC digitized 24 of the 90 inspection checklists. The new checklists standardize inspections and improve data collection. This allows for better analysis of safety hazards and streamlines the process to identify needed repairs and initiate work orders. The AOC will convert the remaining checklists in FY 2020.


 New Technology to Improve Operations and Administration: The AOC replaced and updated various technology platforms to improve data analytics and reporting and enhance efficiency through process digitization. The implementation of Tableau software provides the agency with a state-of-the- art data visualization tool that allows for the automation and improvement of reporting and performance management. The AOC also implemented the SATO E2 Solutions Travel System and joined the GSA SmartPay 3 program. In addition to reducing the agency’s system costs, these report migration and consolidation efforts improve data consistency, access and usability.


 Refrigeration Standard Operating Procedures and Education: To help ensure the agency maintains compliance with new and applicable environmental regulations, the AOC created materials to educate employees about changes to refrigerant regulations. In addition, the AOC developed comprehensive standard operating procedures for the new


ARCHITECT OF THE CAPITOL


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